Tour Leader Manager

Job description

The job: Strong and Passionate Manager of Trip Leaders Team BASED IN LYON

Company: Overseas Adventure Travel/Grand Circle Corporation

Grand Circle Corporation and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel.

As the largest US direct marketer of international travel, adventure and discovery for North Americans aged 50-plus, we have successful programs in France.

To support these programs, we are looking for a Tour Leader Manager based in Lyon to ensure consistency of our existing itineraries, developing new experiences and ensure we hire and optimize the very best staff to look after our passengers.

What we offer:

• We value diversity and encourage employees to be themselves
• Women oriented company
• Travel deals!
• Professional and Personal Course reimbursement
• Public Transportation reimbursement
• 3 extra days of vacation every year
• Strong Company Culture - people oriented
• Possibility to grow fast
• Training Plan first 90 days
• Recognition and promotions based on tangible results
• Performance Management
• Work with amazing people around the world
• Work for a company who gives you the opportunity to change people’s life
• Travelling in Italy and Europe
• Dynamic, open, fast-paced environment
• 1 Year Fix Term which will turn permanent

What are we looking for?

• French speaking, willing to relocate in Lyon and with deep knowledge of French territory
• Reporting directly to Country Manager

Background & Experience:

• Deep knowledge and understanding of France: culture and its geographical territory
• Knowledge of American Culture, Passion and understanding for the North American travelers (minimum 3 years’ experience)
• Travel industry and staff management experience
• Managing Trip Experience Leaders through hiring/training/scheduling/coaching to ensure excellence quality delivery and meet company’s guidelines to achieve excellence goals
• Travel up to 70% of the time during high season to train, support Trip Experience Leaders and obtain live feedback from Travelers on the itinerary
• Ensure trough kick off/Training on the road /coaching plan implementation of authentic experiences which will break through French culture and impact on our traveler’s lives
• Coaching and training attitude
• Create, build and maintain strong, long-term relationship with Trip Experience Leader by motivational and constant updated communication.
• Problem solving when dealing with trips on the road and deviations for our small ships programs.
• Great sense of urgency and following up, great resistance in working under pressure.
• Fluency in written & spoken English
• Fluency in written & spoken French
• Good Knowledge Proficient in Microsoft Word / Excel
• Ability to implement US Global Corporate Company of performance driven strategy on product quality, operation initiatives and cost management

Attributes:

• Display outstanding leadership skills
• Strong Performance Management ability
• Ability to form a team
• Be goal oriented
• Ability to teach and coach
• Demonstrate emotional toughness
• Proven success in making tough decisions and taking risks
• A team player
• Passion and ability to build and motive high performing teams
• Natural attitude to go out of your comfort zone and create unforgettable experiences
• Excellent interpersonal communication skills
• Problem Solving Skills

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.

Applications should be e-mailed to Sara Trombetti - Regional General Manager at strombetti@oattravel.com. Please note that your application and CV should be in English.