Service Desk Knowledge Manager

Job Description : Key responsible Knowledge Manager for Service Desk : - Proactively identify areas needing Knowledge articles - Build detailed documentation of these processes and governance mechanism - Provide technical expertise and ownership - Demonstrate knowledge of Infrastructure/applications production support - Manage the partner and supplier ecosystem to ensure quality operations and deliverable as well as continuous performance management and oversight in line with role requirements. Desired candidate should have : - Bachelor`s degree in Computer Science, Computer Engineering, Information Technology, or relevant field. - Overall, 8-12 years of Experience in Support functions primarily managing ITSM for Infra & Application Support - Must have 8-10 years` experience & understanding in supporting large scale enterprise wide ITSM functions like especially Knowledge Management - Positive attitude and a strong commitment to delivering quality work. - Strong experience in managing and providing leadership to internal and outsourced team size - Experience as a team lead in managing ITSM Management functions will be a plus - Strong Experience in Process Management, Operational Governance on all production services activities and domains - Strong experience in managing multiple vendor partners and bring them together to resolve critical incidents, manage complex changes - Exposure to multiple, diverse technologies and processing environments - Knowledge of all components of a technical architecture - Knowledge of business process re-engineering principles and processes - Effective communication skills (written and verbal) to properly articulate impact & changes management and other IT development partners. - Passion for building data driven culture, growing talents and hunger for making big impact. - Strong interest and curiosity in leveraging the latest in tech to solve customer problems. - Experience in communicating with end users, technical & business teams - Experience meeting goals in a fast-paced environment with rapidly changing needs - Demonstrated success building cross-functional relationships in a dynamic environment. - Strong written and verbal communication skills - Know how to work with customers and articulate their challenges. - Functional knowledge of ecommerce, supply chain, and order management. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 11/13/2024