Application Technical Support Practitioner - Incident Management

Job Title : Application Tech Support Practitioner Incident Management. Location : Indore, Madhya Pradesh. Contract Duration : 6 Months. Experience : 8 Years Required. Summary : As an Application Tech Support Practitioner specializing in Incident Management, you will serve as the primary interface between clients and systems/applications, ensuring efficient and effective issue resolution. This role emphasizes exceptional communication skills and deep product knowledge to accurately identify client issues and design resolutions, ensuring uninterrupted system performance. Roles & Responsibilities : - Serve as the interface between clients and systems/applications, providing timely and efficient support. - Accurately define client issues, interpret them effectively, and design solutions based on extensive product knowledge. - Ensure high-quality service delivery and maintain world-class system performance. - Collaborate with cross-functional teams, utilizing expertise in incident management and Service Integration and Management (SIAM) for seamless service. - Stay current with advancements in infrastructure service management and cloud technologies, adopting innovative approaches for sustained competitive advantage. Must-Have Skills : Professional & Technical Skills : - Incident Management Expertise : Strong command of incident management processes, procedures, and best practices. Good-to-Have Skills : - Service Integration and Management (SIAM) : Knowledge of SIAM practices for integrated service management. - Infrastructure Service Management : Experience with infrastructure service management for enhanced support. Additional Requirements : - Strong understanding of cloud technologies and infrastructure management. - Collaborative experience with cross-functional teams for seamless service delivery. - Exceptional communication skills to accurately define issues and design effective resolutions. Additional Information : - Experience : Minimum of 7. - 5 years in Incident Management. - Educational Background : Degree in Computer Science, Information Technology, or a related field with a proven track record in impactful solution delivery. About Us : - This position is being recruited by Smartwork IT Services, a leading recruitment and product-based company specializing in innovative staffing solutions and developing cutting-edge products. - We are committed to empowering organizations with exceptional value through our comprehensive solutions and top-tier talent. - Currently, we are hiring for a client who requires an experienced Incident Management professional to enhance their support and service operations. (ref:hirist.tech)

Location: indore, IN

Posted Date: 11/9/2024