ServiceNow CSM/ITSM Developer

Desired candidate should have : - Candidate should have good Admin / Configuration / Development hands-on expertise in implementing ITSM Applications such as Incident Management, Problem Management, Change Management, Knowledge Management, and Service Catalogs, SLA definitions, Dashboards & Reports. - Experience working with various ServiceNow components including service requests, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists. - Familiarity with email notifications, inbound actions, reports, gauges, and home pages. - Worked on integrations using REST API and SOAP. - Experienced in creating Catalog Items, Record Producers, and user guides. - Skilled in creating and customizing complex workflows and custom workflow activities. - Knowledgeable about Web services and REST. - Proficient in debugging issues and fixing them. - Knowledge in configuring the ESC page as per the taxonomy already developed as part of the platform architecture. - Knowledge about Domain Separation and designing the Process and data flow within various domains and restricting as required. - Experience in Discovery configuration and data mapping. - Having ITIL Foundation certification & knowledge is an added advantage Required : - Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, or related field. - 4-7 years of experience in a similar role, will prefer one with Domain separated instance experience. - Must have CSA (Certified System Administrator) and a CIS (Certified Implementation Specialist) Certification. - ITIL Foundation certification is preferred. - Strong knowledge and experience of ServiceNow platform and ITSM/CSM modules. - Excellent problem-solving, and analytical skills. - Excellent communication skills - Should possess knowledge in Agile/Scrum methodology - Knowledge of software development lifecycle (SDLC) - Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Nice to have : - ServiceNow advanced system administration, ServiceNow ITSM fundamentals, - ServiceNow certified implementation specialist (CIS) in the following specialties: Hardware asset management, ITOM discovery, ITOM Service mapping, GRC, IRM, Vulnerability Response, Customer Service Management, and SecOps Security Incident Response. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 11/9/2024