Genesys Cloud Architect

Genesys Cloud Architect Position Description Are you a talented problem-solver, an innovative idea-maker, and a high-energy professional? We are on the lookout for a highly skilled Genesys Cloud Architect who thrives on designing and implementing cutting-edge Genesys Cloud contact center solutions. Location: Toronto, with the ability to go into the office 2x a week. Your future duties and responsibilities As Genesys Cloud Architect you will play a pivotal role in designing, building, and deploying secure, scalable, and reliable cloud-based contact center solutions on the Genesys Cloud platform. You will be responsible for the entire cloud architecture lifecycle from infrastructure provisioning and configuration to integration with third-party applications and ongoing optimization. • Design and implement cloud-based contact center solutions using Genesys Cloud platform. • Configure and manage Genesys Cloud infrastructure, including virtual machines, networks, and storage. • Integrate Genesys Cloud with CRM, ERP, and other enterprise applications. • Develop and maintain automation scripts for infrastructure provisioning and management. • Monitor and troubleshoot Genesys Cloud performance and availability. • Stay up to date on the latest Genesys Cloud features and best practices. Required qualifications to be successful in this role • Bachelor’s degree in computer science, Information Technology, or related field • 5 years of experience in cloud architecture or engineering • Ability to obtain government of Canada Level 2- SECRET clearance • Experience with Genesys Cloud platform is a mandatory • Experience with AWS, Azure, or GCP preferred. • Strong understanding of networking concepts and security principles • Experience with Genesys PureConnect / engage platform is a plus. • Excellent communication, collaboration, and problem-solving skills • Bilingual in English/French is an asset. Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT engineering-related functions, but licensure from an engineering regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation. ”

Location: Toronto, CA

Posted Date: 11/6/2024