Customer Support Manager / Gestionnaire de support client H/F

Type of contract : Permanent Hours per week : 40h Mode : Hybrid 2 days remote / week Sector : Transportation Location : Ottawa The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction with regard to vehicle performance Develop and maintain strong relationships across all levels within the customer organization Your Responsabilities Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement Investigate root cause and develop countermeasures for repeat failures Analyze Mean Distance Between Failure data and issue reliability reports for the customer Support with fleet wide campaign activities Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available Find viable commercial and technical solutions to ensure client satisfaction Act as liaison with Nova Bus internal teams to resolve customer issues Be on-call during weekends and evenings Safeguard organizational and personal information confidentially Respect and enforce the policies, rules and values of the company Foster teamwork and improved communication Develop personal and professional skills Your Benefits 3 weeks paid vacation 2 weeks paid vacation during the holiday season RRSP with up to 7% employer contribution Flexible work schedule What You Need 5 to 10 years of hands on and technical experience in the automotive industry Preferably a Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience Successful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders Excellent analytical skills, strong customer focus and a positive attitude are key requirements. Independence and resourcefulness Confident and effective decision-maker Proven presentation skills Strong facilitation and conflict resolution skills Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel Bilingual, is not required but an asset Must be located in the region of Ottawa Frequent travel to local customer and company facilities Occasional travel to suppliers and factory For more information, feel free to reach me directly : mathilde.saintgenisakkodisgroup.com

Location: Ottawa, CA

Posted Date: 11/6/2024