Insurance Account Manager (Remote)

Insurance / Insurtech / P&C / Property & Casualty / SaaS / Technology / Account Management / Broker / Broker Management System / Customer Relationship / Customer Success / Upselling / Cross Selling / Toronto / Ontario / Canada Are you an insurance professional who is passionate about Technology? Are you a fluent French speaker? Then this might interest you Our client is the leading Software-as-a-Service (SaaS) provider for general insurance used by nearly 100,000 people in over 40 countries. Following its recent expansion into the Canadian market, a need has arisen to hire an Insurance Account Manager in the Greater Toronto area. This position is close to a Customer Success Manager one in the sense that the successful Account Manager will help promote system functionality to customers to ensure successful use of a tech product that is customizable. Main responsibilities : Regularly engaging with customers including a mixture of face-to-face and virtual meetings Setting joint goals with customers, agreeing an action plan, and following up on progress Promoting the uptake of new or additional services and modules to existing customers Effectively dealing with customer escalations and credit control issues Maintaining a high level of system knowledge and awareness of new and future developments Attending industry events and representing the company in a professional and positive manner Assisting the Sales team with onsite support for new customers and broker acquisitions Managing existing customer contracts; hosting webinars and in-person events to deliver functionality tips and promote new features to all users Profile sought : Bachelor’s degree in Business, Marketing, Economics or other related discipline At least five years of experience in the general insurance industry and processes Demonstrated interest in and experience of using IT and software Client-focussed with an ability to build relationships with customers Confident and eager to take responsibility Proactively able to manager their workload and meeting schedule Outstanding communication skills and patience when explaining processes to an audience with a diverse range of abilities Highly organised and self-motivated with a “can do” attitude Logical approach to providing multiple solutions to client issues Ability to quickly learn and adapt to functionality changes and new concepts Experience with Microsoft Office Suite, CRMs and Jira Prepared to travel to provide on-site training across Canada Based in the Greater Toronto area with access to downtown and Toronto airports Full clean valid driver’s licence and access to a vehicle Fluent in French Salary goes up to around CAN$80-90K 10% bonus great benefits. Does this sound like the right opportunity for you? Then click on "Apply" or contact Ben Pros2Work. We look forward to hearing from you

Location: Toronto, CA

Posted Date: 11/6/2024