ConnectWise Automate Expert

Job Title: ConnectWise Automate Automation Expert Location: Canada (Remote/Hybrid) Job Overview: We are seeking a skilled ConnectWise Automate Automation Expert to join our Managed Services team. In this role, you will focus on building, optimizing, and automating processes within the ConnectWise Automate platform to enhance operational efficiency and improve service delivery. The ideal candidate has deep expertise in ConnectWise Automate (formerly LabTech) and is passionate about automating IT processes to streamline Managed Services and Vulnerability Remediation. Key Responsibilities: Automation Development: Design, develop, and implement automation workflows within the ConnectWise Automate platform to enhance IT operations. Script Writing & Customization: Write and customize scripts to automate tasks such as patch management, monitoring, and remediation. Process Optimization: Identify opportunities to improve existing automation and workflow processes within ConnectWise Automate. System Monitoring & Maintenance: Continuously monitor the performance of the Automate system and ensure its smooth operation. Collaboration: Work closely with the Managed Services (MS) team to understand their automation needs and develop solutions. Troubleshooting: Provide advanced troubleshooting for ConnectWise Automate-related issues and ensure high availability of automated processes. Training & Documentation: Provide training for the internal team on new automations and maintain comprehensive documentation of automation processes. Qualifications: Experience: 3 years of hands-on experience with ConnectWise Automate (LabTech), with a focus on automation and process improvement. Scripting Skills: Proficiency in PowerShell or other relevant scripting languages. Knowledge of Managed Services: Experience working within a Managed Services Provider (MSP) environment is highly desirable. Problem-Solving: Strong troubleshooting skills and the ability to identify and resolve technical issues within the ConnectWise Automate platform. Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams. Preferred Qualifications: Experience with ConnectWise Automate . Certifications in ConnectWise Automate or relevant technologies. Knowledge of ITIL best practices. Work Environment: Location: Remote or Hybrid (depending on the location within Canada). Type: Contract-to-hire, with the potential for long-term engagement based on performance. Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with all federal and provincial regulations regarding non-discrimination and employment equity in every location where we operate.

Location: Canada, CA

Posted Date: 11/6/2024