Application Production Support Analyst

Application Production Support Analyst Montreal, QC - On-site 50% of the time including on Mondays or Fridays and as of January 2025, 3 days a week. Possibility to be "on call” sometime, weekend schedule (on rotation) and work hours between 7:30AM and 7:30PM (divided in 3 shifts) Long-term contract MAIN RESPONSIBILITIES Level 1 and 2 Support Active monitoring of production activities Perform remediation steps when required Interface with external IT communities to resolve incidents Work with development community for Level 3 incident escalations Log work and effort in support tracking application and work with team and management to reduce recurring issues Available for after-hours support activities, when necessary Change and Request Management Responsible and accountable for changes to the production environment for NAR applications Testing and deployment of updates and enhancements Work with development community for release prioritization Ensure that requests for change adhere to Group and Department Policies Available for after-hours and/or weekend change activities, when necessary Reporting & Special Projects Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release Regular reporting to line manager for prioritization and escalation Conduct and participate in meetings with related communities Perform control result analysis and reporting and take up corrective actions as needed As required, take up project management responsibilities for special projects REQUIREMENTS TRAINING AND OCCUPATIONAL EXPERIENCE 5 or more years of professional experience as an Functional Support Analyst and/or similar role Experience in Cash management/ Settlement systems/Wire transfer processes Understanding of Treasury Operation Treasury System (Integrity FIS) experience preferred, but not mandatory ESSENTIAL SPECIFIC REQUIREMENTS Database skills (MS SQL) Windows servers experience SWIFT Payment processing, a plus Unix/Linux hands on experience with knowledge of day to day commands, a plus Strong analytical and problem solving skills. SKILLS AND BEHAVIOURS Knowledge of cash settlement process Good organizational skills Experience and/or knowledge of IT infrastructure implementation projects Experience in software implementation Professional attitude and good interpersonal behavior Autonomy and adaptability; must be able to take initiative and be proactive Team player skills Project Management skills a plus Fluent in English; French a plus The "must” have are :5 years' experience in Client role Unix/Linux hands on experience with knowledge of day to day commands Experience in Cash management/ Settlement systems/Wire transfer processes Strong knowledge with Database skills (MS SQL) Windows servers experience SWIFT Payment processing knowledge

Location: Montréal, CA

Posted Date: 11/6/2024