Lead Implementation Specialist

Lead Implementation Specialist - Healthcare Internal titles may be modified for posting to attract appropriate candidates. MHS is a leading developer of innovative solutions dedicated to measuring and developing the potential of people. We’re not just about assessments – we're about breaking barriers. With over forty years of experience, we're pioneers in understanding and addressing neurological conditions and disorders–like ADHD in both children and adults. We're revolutionizing how gifted and talented youth are identified, ensuring a fair and inclusive process that nurtures potential in all its forms. We're deeply committed to improving outcomes within the justice system, offering support and resources to all involved. Our core values drive us to empower individuals at every level, focusing on talent development with an emphasis on emotional intelligence and leadership development. We prioritize fairness, equity, and bias reduction in all aspects of our work while giving back to the communities we serve. Join us in our journey to create a world where everyone has the opportunity to succeed and thrive. THE JOB We are seeking a seasoned Implementation Specialist with 10-15 years of experience in healthcare technology to join our team. The ideal candidate will work closely with sales, customer support, technical support, onboarding, and technology teams to deliver maximum value to our clients. This role is critical in ensuring that our healthcare solutions are configured and implemented to meet client needs, improving their overall experience and enhancing workflow efficiency. This position is not about developing new solutions but about understanding our existing products and configuring them to best serve our clients’ needs. The role requires strong client management skills and the ability to handle complex, large-scale projects for healthcare organizations. Key Responsibilities: Conduct Technical Discovery Sessions: Engage with clients to conduct in-depth technical discovery sessions, gaining a comprehensive understanding of their requirements, workflows, and system environments. Client Engagement: Collaborate directly with clients to ensure their specific needs are identified and met, ensuring a seamless integration of our solutions. Cross-Departmental Coordination: Work closely with internal teams (sales, technical support, customer success, onboarding) to deliver a seamless implementation experience. Solution Configuration: Leverage in-depth technical knowledge of healthcare technologies to configure our solutions for optimal client use, enhancing their workflows and overall system experience. Project Management: Manage timelines and ensure clients are up and running with our solutions in a timely manner, coordinating resources and tracking deliverables. Training & Support: Provide guidance and training to clients to maximize their use of our products and assist with onboarding. Technical Expertise: Apply deep knowledge of EHR standards, patient portals, FHIR/HL7, and other healthcare technologies to ensure successful integration and implementation. Problem Solving: Troubleshoot and resolve any technical issues that arise during the implementation process, working with technical support and engineering teams when necessary. Process Improvement: Continuously identify opportunities to improve implementation processes and enhance the client experience. WHAT YOU BRING Ideally you are a self-starter who is highly organized and can deliver against tight timelines. You thrive when working on multiple projects using your analytical skills to deliver results. Your advanced written and verbal communication skills will be used to work collaboratively across multiple stakeholder groups and deliver excellent presentations. In addition, you bring: 10-15 years of experience in healthcare technology, with a strong focus on implementation and client support. Comprehensive knowledge of EHR standards (e.g., FHIR, HL7), major EHR platforms (e.g., Epic, Cerner, Allscripts), and patient portals. Proven experience managing complex projects in large healthcare organizations. Strong client management skills with a track record of building and maintaining long-term client relationships. Experience collaborating across internal teams and departments to deliver successful implementations. Technical Skills: Experience with the Microsoft Power Platform (Power Automate, Power BI) or Entra ID (formerly Azure Active Directory) is a plus. Project management certifications (e.g., PMP) or experience leading technical projects to timely completion is highly desirable. LIFE AT MHS We are an inclusive and collaborative team who encourage everyone here to learn, grow and THRIVE. This includes competitive compensation, benefits, retirement savings plans, a generous profit-sharing bonus for all employees. And spending accounts for Healthcare, Wellness and Work-From-Home. We also offer 3 weeks of vacation and 10 paid personal and sick days every year. Our flexible work arrangement includes the ability to work from home and location flexibility: you can be located anywhere that allows you to align your workday hours with Eastern Standard Time. Occasional travel will be required. MHS Inc. is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. Please let us know if you require accommodation at any stage of the application process or want more information on our accommodation policies. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Location: Toronto, CA

Posted Date: 11/6/2024