:: Network/NOC Engineer - L2

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Job Title: Network/NOC Engineer - L2
Location: Jackson, MI 49201
Mode : Contract (6+ Months) (Day 1 Onsite)

Job Description

• Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
• Monitoring and escalation of critical application as per the SOW.
• Generate and publish Application performance report
• Provide notification to customers and the service teams for Severity 1 events.
• Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
• Central point of contact for technical support teams including status updates for on-going incidents/events.
• Must have aptitude and attitude to learn / work on new technologies.
• Should be willing to work in shifts 24x7.
• Create, update and document system processes and tasks as required.
• Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
• Work Closely with Wireless technology groups
• Cisco IOS and APIC
• Juniper JUNOS
• Palo Alto firewalls
• Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
• SDN Technology ( SDWAN , NSX or Similar)
• Layer 2 and 3 network concepts
• Routing protocols, OSPF and BGP
• Troubleshooting connectivity issues
• WAN networking concepts
• Network documentation
• IT Service Management applications
• Monitoring Tools & automation concepts

Basic Requirements

• 4+ Years supporting event monitoring is preferred.
• Hands-on experience with the following:
  • Alert monitoring tool experience required. Client Open View Operations -SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
  • Incident Management and handling
  • ITSM Tool (ServiceNow) exposure
  • Telecommunication Equipment Knowledge (Radio, Wireless Networks,
  • IT communication Tower Hardware.
  • Application monitoring experience, SAP Monitoring preferred. ( Tools - SolMan, CA Wily)

For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https://www.tekfortune.com/careers/.

Location: Jackson, MI, US

Posted Date: 11/5/2024