Customer Service Host

JOB TITLE: Customer Service Host

LOCATION: Aberdeen Airport

SHIFT PATTERN: 3 in 7, 20 hours per week

CONTRACT: 6 month Fixed Term

PAY RATE: £12.83 per hour

OVERVIEW OF JOB DESCRIPTION

Main Duties & Responsibilities:

• Check-in passenger queue management and flow control including management of queuing systems.
• Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
• Security: General preparation of passengers prior to entering the Security Area.
• Security: If required assist in Central Search at peak times and undertake access control.
• Handle varied passenger queries and assist with general way finding.
• Assist the Passenger With Reduced Mobility service as required.
• Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.
• Assist, as directed by the Airport Duty Manager, during any periods of irregularity.
• Exercise general vigilance around the Terminal building.
• Promote use of self-service check-in kiosks.
• Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.
• First Aid (Training will be provided).
• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).

Essential

• Must have the right to work in the UK
• 5 year checkable employment/education history
• Must be willing to work weekend shift
• The ideal candidate will have excellent communication skills
• Must be over 18 years of age

Desirable

• Excellent communication & interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy/Drive
• Courteous
• Patient and understanding
• Security Aware

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.