Field Service Engineer

The position being recruited for is a Field Service Engineer CV, on a permanent full-time contract, this role will be homebased and customer site based. Candidates need to be based in and around the Luton area north of the M25, this would allow good support to the Oxford area and also Norwich amongst other locations.

We require someone not only based in the area above but from a HGV and Bus background, this role is not for anyone that's is car technician or from an industrial, Marine background etc, you will need to have Bus and HGV experience, we are also looking for someone experienced not someone with less than a years' worth of experience and experience being in the field.

Core responsibilities

• Field Service support- Commercial Vehicles Division, Electric Drive and Diwa bus transmission systems


• Carry out diagnostics and repairs at customer and 3 party sites.


• Carry out major unit exchanges at above


• Support to OEMs as


• Support with new product introductions


• Support sales team in CV department to increase awareness of product performance, share field service opportunities and drive growth.


• Provide technical support and advice to sales colleagues where appropriate.


• Develop and maintain good working relationships with customers and their representatives.


• Liaise with Health & Safety and Field Service Managers on any issues arising from the day-to- day tasks.


• Work with customers to minimise downtime of


• Adhere to all H&S and Environmental


• Always work safely and professionally, in accordance with the relevant documentation


• Carry out work at workshop facilities as required.


• Complete all paperwork once assignment is finished and submit as soon as practical.


• Complete engineering reports in a timely manner


• Manage expenses


• Monitor and control stock levels within individual's


• Maintain company vehicle in accordance with company policy.


• Carry out stock takes in line with annual


• Share product knowledge with colleagues where possible


• Working unsociable hours may arise to meet the requirements of the business.


• Work reasonable additional hours to meet business needs.


• Use reporting procedures to feedback quality related issues noted during the work


• Ensure all assigned training within PEP and iHasco are kept up to date.


• Undertake product specific training when


• Always represent in a positive and professional manner.

Professional Experience & Education

• Completed engineering apprenticeship as minimum, level 5 qualification or higher preferred.


• Background in field services and engineering


• Experience with electric vehicles


• Excellent diagnostic capabilities


• Good IT skills


• Full UK driving license.

New Employees must pass a Drugs and Alcohol related Medical upon starting within the Company.

Package Details: -

• Permanent Contract


• Company Vehicle


• Monday - Thursday, 8am to 17pm, Friday 8am - 15:30pm a 41-hour working week.


• £50k - £60k (dependent on experience)


• Annual Bonus (pro rata on year of joining)


• 20 days holiday (pro rata on joining)


• Pensions 3% EE and 6% ER


• Life Assurance


• Salary/Bonus Sacrifice


• Private Health Care


• Dental Health Care


• Cycle to work scheme.