Part-Time NOC Engineer (1st Line Support)

JOB TITLE: NOC Technician (1st Line Support) JOB LOCATION: Belfast, Dargan Cresent - On site TERMS: Fixed term contract to June 2025 - Part time 20 hours per week WHO ARE FIBRUS? Fibrus are an exciting telecommunications provider with the single focus of being a "Full-Fibre" broadband company within the UK. Founded and launched by Conal Henry (Chair) and Dominic Kearns (CEO) by securing backing from Infracapital, Fibrus continue to deliver full fibre broadband to more and more homes and businesses across parts of Northern Ireland and Great Britain. Our mission is to bring full fibre to homes and businesses across the country and we are committed to bringing next generation broadband services to those who need it most. THE JOB This is an excellent opportunity supporting with one of the most exciting projects in the telecoms industry to date. You will be the first point of contact for techicnal support for our customers, working to find a resolution for any faults or outages. WHAT WILL YOU BE DOING? Actively supporting our installations team in FTTP deployments. Troubleshooting end user faults. Identifying faults and engaging with the relevant teams for support. Proactively managing critical alarms. Proactiviely manage outages, giving continuous feedback to the wider business and our customers. Own and manage tickets for incidents and faults. Working within our defined service level agreements. Assisting other teams to ensure customer fault resolution via phone. Order management. Support customers with VoIP products. WHAT WILL YOU BRING? Experience in a similar role. An understanding of network protocols. A solid understanding of networking principles and protocols (IPv4, IPv6, VLANs). A customer centric approach, taking pride in achieving the best mutual outcome for the customer and Fibrus. Knowledge of networks and GPON. Service desk experience and ticket management capability would be beneficial. Fibrus are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application! IS FIBRUS FOR ME? At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth and flexibility. We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss and leave for maternity, parental and adoption. As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain! We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose! HOW TO APPLY To apply to join the Fibrus family, please do so online and our Recruitment team will be in contact with you once we've had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus At Fibrus we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We're happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications. Fibrus and Viberoptix (our partner organisation) belong to the Infracapital group of companies and operate as Fibrus Networks Ltd, Fibrus Networks GB Ltd and Viberoptix Ltd. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email if you do not wish us to retain your information or do not wish for us to share your information. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.

Location: Belfast, GB

Posted Date: 11/5/2024