Sales Order Administrator

Job Title: Sales Order Administrator

Reports to: Head of Enterprise Sales

Department: Enterprise Networks

Salary: £22,000 - £25,000 depending on experience

Location: Shoreham-by-Sea

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Sales Order Administrator.

This role sits within the Enterprise Network Team, who deliver complex and bespoke technical solutions for Focus Group’s large customers, as part of Focus Group’s major customer revenue stream.

The role of Support Executive is to provide accurate, detail oriented, administrative and operational support to the ensure the successful delivery of all services across Enterprise Networks. You will represent and promote the department by delivering exceptional end to end support across a wide variety of tasks, dealing with both internal and external stakeholders to ensure the smooth operation of the sales process.

The position is responsible for a broad range of tasks including order processing, quoting customers, logging sales data, and providing overall administrative support to the wider Enterprise Networks Team. Day to day you will provide support to the team utilizing strong organizational skills, attention to detail, and possess the ability to manage multiple tasks and competing priorities in order to effectively communicate the progress of customer orders and projects.

Principal Responsibilities/Duties

• Raising deal regs with multiple vendors
• Obtaining pricing, producing customer quotes & raising purchase orders for the Account Directors
• Maintenance Database Management & creation of Customer Contracts
• Liaising with Distribution & Vendors
• Liaising with customers and vendors for delivery of goods
• Booking Engineers travel & accommodation etc.
• Diary management for Enterprise Networks Team
• Working closely with Account Directors and Project Manager’s to ensure project success
• Stock control
• Supplier invoice approvals
• Internal re-charge approvals
• Onboarding new starters prior to start date (ordering of new desks, IT equipment, email addresses and system access)
• Supporting Head of Enterprise Sales with Cisco Accreditations & rebate claims
• Supporting Director of Enterprise with monthly sales commissions
• Help where needed with Marketing & Team Events
• Attending relevant presentations, exhibitions, and conferences
• Managing 3rd party insurance documentation
• Billing customers and Monthly accounts reconciliation

Requirements

• A confident multitasker

• Excellent telephone manner and skills
• Deliver outstanding level of customer service via phone, email and letters
• Administration experience, using excel and word
• Ability to use own initiative
• Punctual
• Effective at managing multiple competing priorities
• Resilient and shows great team spirit
• Excellent organisational and time management skills
• Excellent attention to detail
• Experience with CRM databases
• Maintaining a high workload
• Ability to meet deadlines

Desired Skills

• Microsoft packages including excel
• Going above and beyond to ensure great customer service
• High level of grammar and punctuation skills

Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply - even if you don't tick every box.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

Benefits

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