Contract Support Administrator

Location: Belfast

Contract: Full-time, Fixed term contract

Shift Pattern: Monday to Friday

Salary: £24,000.00-£26,000.00 per year

ABM are seeking an experienced and confident individual to become part of the Contract Support Administration team on a major client site in the Greater Belfast area. The candidate will have experience of customer service, finance and general administration duties.

This role will be offered on a temporary basis to cover a maternity leave for a period of between 12- 24 months and will be office based.

Purpose:

To ensure the smooth running of the contract by providing support to either an individual or team. This role is vital for the smooth-running of a business.

Who we are?

We at ABM, are a global team of 100,000+ dedicated professionals committed to providing safe and healthy spaces where people live, work, and travel. For over a century, we've been serving communities around the world, delivering exceptional facility solutions to businesses of all sizes.

From schools and commercial buildings to hospitals, data centers, manufacturing plants, and airports, we help keep every space open and operating smoothly. But more than that, we believe in putting people first. We know that safe and clean environments are crucial for everyone's well-being, and we take that responsibility seriously. That's why people everywhere count on ABM to deliver the services they need to thrive.

A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential facility services and forward-looking performance solutions across a wide range of industries – from commercial real estate, healthcare, education, technology and data, manufacturing, pharmaceutical and life sciences and more.

With regional operations based in Dublin, Belfast, and Cork, ABM is home to more than 2,300 team members across the Republic of Ireland and Northern Ireland.

Founded in 1909, ABM serves over 20,000 clients throughout the United States, United Kingdom, Republic of Ireland, and other international locations.

Key Responsibilities

Support Services:

• Providing first line helpdesk support to the Client by answer phone calls and emails in a professional and timely manner.
• Log and manage calls using the computer-aided facilities management (CAFM) system.
• Coordination of works through the CAFM system, including the planning and scheduling of works orders for both inhouse and subcontracted services.
• Champion the requirement within the team to ensure the system is used correctly and records of work carried out are recorded on the CAFM system.
• Ensure all works are completed and invoiced by subcontractors in line with set KPIs.
• Support of the organisations performance management system (AES). Including data analysis, creation, and completion reports.
• Maintain excellent working relationships with clients, suppliers, and subcontractors.
• Provide system engineering support for the CAFM system.

General Administration:

• Attendance at Client meetings relating to service as required.
• Assist in the coordination of weekend and holiday shutdowns with Site Leads and Supervisors.
• Ensure Company updates are communicated to all internal teams.
• Organise and attend offsite meetings as required.
• Attend marketing and conference events when required.
• Act as a liaison to the Training and Organizational Development Manager for organising and booking training for all teams.
• Assist in the onboarding of new staff.
• Methodical and analytical approach to work required.
• Attention to detail in terms of service is essential.
• Any other general administrative tasks.

Benefits

• Wellness program
• On-site parking
• Company events & social hours
• Refer a friend scheme
• Career Progression
• On-going training
• Access to Industry specific internal online training academy

Qualifications, role specific knowledge and skills

• Microsoft packages, specifically: Outlook, excel and word

Desirable

• Knowledge of CAFM Systems
• Experience in a helpdesk/ planning/ scheduling or coordination role
• Experience working in a facilities maintenance or building services environment.