Controller

JOB TITLE: Controller

LOCATION: Eastgate Shopping centre, Basildon

HOURS: 42 hours per week

SALARY: £28,850.6 per annum

SHIFT PATTERN: 3 on 3 off days plus cover nights

OVERVIEW OF JOB DESCRIPTION

We are looking for a CCTV Controller who is a team player who is flexible, proactive and has report writing experience. Calm under pressure and able to respond to emergency situations. Strong IT experience and knowledge. Reporting the control room supervisor support, management, and delivery of Security within the Shopping Centre environment. Duties include CCTV monitoring and operation of all security and fire systems in the control room. You will need to be an excellent communicator with common sense and a can-do attitude.

The CCTV controller will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site.

Main Duties & Responsibilities:

• Manage all control room procedures in line with the CCTV codes of practice.

• Carry out regular camera patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.

• Issue of access passes, keys & radios and ensure that the issue logs are kept up to date & report any anomalies to the control room supervisor

• Support and provide guidance with soft service manager and shopping centre management

• Liaise closely with statutory authorities and security supervisor with dealing with incidents and the provision of information.

• Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment.

• Monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site and company policies.

• Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.

• Diligent management and maintenance of records and reference materials Incident Reports, control room log, emails. Ensuring strict compliance to GDPR and associated regulations.

• Manage and monitor access & egress to and from the service yards and management office.

• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.

• Support the soft service manager to ensure the necessary security audits are undertaken and any non- compliance highlighted and managed to completion.

• Manage excellent relationships with our client, our suppliers, and other partners.

• Interact with all visitors and tenants within the shopping centre, delivering first class customer focused service.

• Aid third party contractors/visitors ensuring all site procedures and policies are adhered to.

Person Specification:

• Strong IT ability – including Excel, Word, Outlook

• Experience operating fire alarm system in a busy environment

• Excellent written communication and interpersonal skills

• Good knowledge of local area

• Excellent levels of customer service always

• Demonstrated ability to think and act quickly in emergencies or under pressure

• To have a smart appearance befitting the company

• Good organisational skills, flexibility, and reliability

• Be fully aware of current CCTV policies and data protection requirements

• The post holder must, at all times, carry out their duties and responsibilities to comply with policies/procedures

• Monitor and operate the CCTV cameras and associated equipment in the CCTV Control Room.

• To respond to all incidents, taking ownership of the situation through to its natural conclusion to both client and management satisfaction

• Effective communication with the Client, Soft service Manager, Security Shift Supervisor and Security

Essential

• A valid SIA Public space surveillance (CCTV)licence.

• CCTV/Security control room experience.

Desirable

• A valid SIA Door supervision licence.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.