Central On-boarding Specialist Netherlands - 12 Month Secondment

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Central Onboarding Team (COT) is based in Brighton (although this role can be fully virtual) and the role of Implementation Specialist is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships.

You will consult with Corporate Card clients acting as the primary contact for Global Commercial Services (GCS). You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch American Express' commercial relationship. You'll also have the opportunity of leading business transformation projects with local and regional impact across the organization.

This role is critical to the success of the Dutch Sales and Account Management Teams. The successful applicant would be responsible for the end to end implementations of new and expanding Dutch Corporate Accounts (Card and Business Travel Accounts), driving a deep and valued relationship before passing the account to the account management teams.

How will you make an impact in this role?

• On-Boarding of client to complete application forms and collect all legal documents required to launch the implementation


• The smooth setup of all aspects of the account, including detecting missing information, the card member application process, Internal platform, Corporate/Personal Membership Rewards, Billing Support Files, payment methods and other in scope requirements


• Input of new and expanding corporate client data to the risk tools and the resulting set up of the client’s program


• Taking ownership of projects that drive the development and enhancement of existing tools and process


• Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process


• Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume


• Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly


• Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant teams

Minimum Qualifications

• Fluency in Dutch is required / French or German is a plus


• Ability to multitask, prioritize and work well under pressure


• Proven track record in building and retaining relationships with internal and external customers


• Excellent Telephone, verbal and written communication skills


• Excellent time management skills


• Demonstrate self-motivation, results driven


• Proactively seeks opportunities for process improvements


• Strong customer focus; Being able to identify and deliver customer’s individual needs


• Proven problem solving and analytical skills


• Strong change management skills; able to adapt in an ever changing environment


• Accountability for timely resolutions of issues


• Strong team player


• A sales mindset/background is an advantage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.