Outbound Sales Advisor

Job Title: Outbound Engagement Lead

Salary: £24,000-£26,000 per annum + commission (capped at £2k per annum)

Hours per week: 35 per week - flexible 8:00am - 6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm, 9.00am-5.00pm or 10.00am-6.00pm.

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

Closing date: Friday 01 November 2024

Interview date: TBC

About the role
We're expanding our Customer Service team and looking for a dynamic, target-driven professional with a passion for driving revenue growth and building meaningful customer relationships. If you are an enthusiastic, sales professional then read on to find out more about joining our team as an Outbound Sales Advisor, to play a crucial role in propelling our business and positioning our products and services to deliver growth to our stakeholders.

In this role, you will spearhead proactive outreach efforts to potential customers, initiating high-quality conversations that uncover their needs and effectively position our products or services. You'll be responsible for the management and delivery of the campaign portfolio, consisting of outbound sales calls, needs assessments, accurate documentation of lead information in the CRM system and managing customer expectations for a seamless customer journey.

Using your sales and customer service experience, you'll learn our product and service portfolio from end to end and be able to confidently relay this to new and existing customers to meet your set targets and KPI's. Along with creating tailored campaign strategies, employing lead generation techniques and addressing customer objections to complete the sales process.

Be a part of a dynamic team where your contributions directly impact customer satisfaction and business success. You’ll work in an environment that values integrity, excellence, and flexibility, with ample opportunities for personal and professional growth.

What you'll bring

You'll have previous experience of working in an outbound or telemarketing role, using tried and tested methods for lead generation, objection handling and closing strategies. You'll also be familiar with using customer service software and telephony systems. Your communication and relationship building skills will be second to none, and you'll possess the confidence to effectively negotiate and demonstrate resilience and persistence to reach the desired outcome.

Essential criteria

• Previous sales experience ideally in an outbound or telemarketing role, preferably within a membership organisation or similar customer-service orientated environment.
• Track record of surpassing targets in customer service / sales.
• Contact centre environment experience.
• Experience of building and maintaining positive relationships with internal and external stakeholders.

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.

We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.

We are proud to be a disability confident employer, and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.

Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.

How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.

If you want to find out more about IOSH please visit our website, have any queries about the role or recruitment process or require additional adjustments to enable you to apply, please reach out to people@iosh.com.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.