Customer Service Specialist - Candiac (Hybrid)

Position: Customer Service SpecialistLocation: CandiacSalary: $27 to $28 per hour for 40 hours per weekJob Type: Permanent, Full-TimeAre you looking for a stable career with a dynamic company? Our client, a rapidly growing manufacturing company, is seeking a Customer Service Specialist. This role is ideal for a motivated individual eager to provide quality service to clients across Canada and the United States. If you have experience in customer service and are looking for a long-term position, this opportunity is for youYou will work on-site once a month, with initial in-person training for 2 to 3 weeks.Main Responsibilities:- Respond to client inquiries, provide quotes, enter orders, and handle questions professionally and promptly- Track orders and inform clients of any changes- Coordinate with internal teams (transport, planning, engineering, sales)- Create and manage records in NetSuite to address client issues and requests- Basic understanding of EDI order processingDesired Profile:- 1 to 2 years of customer service experience, ideally in a manufacturing or logistics environment- Client-oriented with strong problem-solving skills- Work on-site once a month, with initial in-person training for 2 to 3 weeks- Must be able to travel to the Candiac office 1 to 2 times per week as neededLanguage Requirements: English- Required Proficiency Level: Advanced- Reason for Language Requirements: Communication with clients, internal team collaboration, support of operations in other regions, relationships with partners or stakeholders of various cultures, customer support- Frequency of Use: Constantly (for nearly all tasks)Benefits Offered:- Salary of $27 to $28 per hour based on experience and training- 7 sick days per yea- Deferred Profit Sharing Plan with employer contributions up to 5%- Comprehensive group insurance (life, medical, and dental) after 3 months- Free snacks and coffee- Employee assistance program- Career development planReady to give your career a new boost? Apply now for this exciting opportunity and start a new professional adventure Send your CV in Word format to Sarah Michelle Brousseau at sarah.brousseauquantum.ca.CNESST permit numbers: AP-2000158 & AR-2000157

Location: Candiac, CA

Posted Date: 11/5/2024