Intermediate Technical Support Specialist (5 years), to respond to service requests and provide troubleshooting for special projects and daily operations.

Our valued public sector client is looking for an Intermediate Technical Support Specialist (5 years), to respond to service requests and provide troubleshooting for special projects and daily operations. Flexible Hybrid - 2x/week in the National Capital Region. Tasks include: Troubleshoot, identify, and effect corrective action across an array of telecommunications services such as wireless data, smartphones, VoIP and voice services Support telecom deployment for high-priority & high-visibility events using proprietary inventory and management system (training on specific tools will be provided) Respond to a high volume of tickets to address surges in onboarding, as well as surges in even-related telephony needs Support set up of remote offices and installations with the support of vendors, as well as ongoing troubleshooting Add, move, and physically repair telephone lines in a structured cabling environment Must haves: Bilingual Security clearance with the Government of Canada 5 years experience in a technical support role Experience troubleshooting mobile/cellular devices Nice to haves: M365 troubleshooting experience Experience with: Bell Total Connect, Wireless Devices (LTE Modems, Samsung Devices), Mobile Device Platforms Apply

Location: Montréal North, CA

Posted Date: 11/2/2024