L1 Apple Support Technician

At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

Our client is currently seeking a qualified Level 1 Apple Support Specialist to join their team. This role can be hybrid / remote up to 2 days per week and will be expected to work at the client site the remainder of the days in Akron, OH. The ideal candidate must be fluent in both Spanish and English.

Scope of Activity and Responsibilities:

• Provide first line daily support and troubleshooting for 2000 Apple iPad users who perform field-based work, using customized software products Lifecycle and MIMS to document work activities

• Provide IT support- including tracking and troubleshooting for all users with mobile hardware equipment, software, and account configuration

• Manage tickets and provide customer support

• Ensure compliance of VM Hardware with Computer Use Policies and Business Unit requirements

• Assist with VPN / Multi-Factor Authentication registration, usage, and troubleshooting for VM users

• Assist with New User On / Offboarding and computer hardware issuing, setup, and tracking

• Assist with addressing enhancements and / or defects with Software Vendor, Business Intelligence and support other new Software and Hardware for Business Unit and IT related communications

• Attend VM Department meetings with staff and / or groups as needed or directed

• Client will train on technical requirements

Required Skills and Qualifications:

• Must have Level 1 Technical support experience

• Experience with ServiceNow or other ticketing system

• Able to create any documentation

• Knowledge of asset management

• Basic understanding of IOS devices

• Excellent customer service skills and positive orientation

• Strong organizational skills

• Ability to thrive in a fast-paced environment

• Must be bilingual in Spanish and English

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell™ Supports Equal Employment Opportunity eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

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CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.