Delivery Service Team Leader - Fixed term contract

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.  

Role Overview:
As a DCC Team Leader, you'll support our Deployment Delivery Manager in managing a team of Deployment Project Executives. Your mission is to ensure excellent service delivery to retailers, coordinate with various departments, and drive a modernised retail transformation.

Key Responsibilities:
- Performance & Quality: Optimise daily processes, manage team activities, and ensure high-quality outcomes using the Deployment Management System.
- Planning: Collaborate on deployment plans, align with stakeholders, and adapt to meet objectives and timelines.
- Implementation: Support deployment software requirements to ensure they meet delivery needs.
- Team Coordination: Lead and develop your team, fostering a growth mindset and aligning efforts across departments.
- Risk Management: Identify potential risks and create mitigation strategies.
- Reporting: Prepare progress reports and showcase team performance.

Success Metrics:
- Effective rollout of new National Lottery PPOS assets.
- Achievement of sales targets and seamless customer service during transitions.
- Strong retailer and team engagement.

Qualifications:
- Experience leading multi-skilled teams in fast-paced environments.
- Proven track record in customer service excellence and retail execution.
- Strong leadership skills with a focus on motivation and commercial growth.
- Familiarity with digital retail technologies.

Our goal is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Benefits

• 26 days paid leave (plus bank holidays)

• Annual bonus scheme

• 2 x Life Days

• 4 x Salary of Life Insurance

• Pension: we’ll match your contribution up to 8.5%

• Single Private Health Cover

• £500 Wellness Allowance

• Income Protection

• Enhanced parental leave (maternity and paternity)

• Eye Care, Dental and Cycle To Work schemes