Customer Support Executive

Where does this role fit in?

As a member of our customer support team, you will be responsible for providing top-notch service to our clients. You will passionate about helping our clients to take orders or deal with their queries. You will be joining a dynamic team of professionals who are passionate about what they do and committed to providing exceptional service to our clients. This is a great job to start your career within our business!

Responsibilities

• Day to day working with Senior Customer Support Executive on client orders and queries
• Actioning inbound and outbound calls
• Build and maintain relationships with our customers
• Full training will be given on using systems and procedures to carry out daily tasks

Requirements

Just have a look below, if this sounds like you it’s definitely worth putting yourself forward:

• Excellent verbal and written communication skills
• A passion for customer service and a commitment to exceeding customer expectations
• Ability to work well both individually and as part of a team
• Enthusiastic, accurate and organised, and passionate about helping people
• An active listener with high attention to detail
• Willing to go above and beyond
• Must be a great team player!
• Able to work confidently and calmly under pressure

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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