IT Support Apprenticeship

Calling all tech enthusiasts!

Are you ready to turn your love for IT into a solid career? We are recruiting on behalf of our client who are on the lookout for a curious minded individual to join their IT team as an IT Apprentice! Their core purpose is to secure the highest standards and outcomes, raise aspirations and achievements by securing continuous, first class education and provision for all!

Unlock your potential! No flashy promises, just real opportunities. As an apprentice at Wigston Academy, you'll be diving into hands-on projects, gaining practical skills, and setting the stage for a fulfilling IT career. As an apprentice you will support staff and pupils with IT queries in person and by phone and email, supporting with classroom equipment and hardware around the school such as printers, laptops, computers and projectors and much more! You will be fully immersed in the world of IT and given all the tools and support to build a long and successful career in the IT industry!

In this role, youll work towards your Level 3 Information Communications Technician Qualification delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Supporting staff and pupils with IT queries in person, by phone and email
• Supporting with classroom equipment and hardware around the school such as printers, laptops, computers and projectors
• Assist with password resets, and issue new login details
• Ensure network performance is monitored and report any anomalies or issues to the IT team leader
• Perform housekeeping duties such as ensuring school leavers are removed from systems and uploading new starters
• Maintain the PAT Testing register across the campus and test all necessary IT equipment

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £16,546 per annum
• Monday to Friday either 8am-4pm or 9am-5pm, this will rotate
• 24 days annual leave plus Bank Holidays!
• Holidays increase by 5 days after 5 year period
• Free on-site parking
• Discount on food
• Company pension scheme
• Excellent progression opportunities
• Support from the school and mentors to help you through your apprenticeship

Desired Qualities, Skills and Knowledge:

• An eagerness to learn and grow
• Excellent communication skills both written and verbal
• An understanding of networking and switches would be beneficial
• A flexible approach to work
• Grade 4/C in GCSE Maths and Grade 5/C in GCSE English

Your Training with Baltic:

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.

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