Energy Advice Officer Newground Together

Newground Together is an independent charity supporting people in their local community. It is part of the Together Housing Group. It’s aim is to empower people to create sustainable communities that are connected, resilient, healthy and prosperous. As a non-profit organisation, any money we make is invested back into the company for the benefit of the residents and local communities where we work.

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We are currently seeking an Energy Advice Officer to join the Sustainable Communities team in Halifax for Newground. In this position, you will have a vital role in implementing our energy efficiency programs and assisting local communities. You will be responsible for managing incoming referrals and conducting assessments for households that are experiencing or are at risk of fuel poverty. The objective is to reduce energy expenses and provide access to necessary support.

Please be aware that this is a temporary role lasting until March 2026, with the possibility of extension dependent on additional funding.

Requirements

Key responsibilities of the Energy Advice Officer include:

• Assisting in the development and implementation of energy efficiency programs..
• Manage incoming referrals and complete assessments for households experiencing or at risk of fuel poverty to help reduce energy costs and access the support needed. Support will be provided over the phone, from community venues and in person within resident’s homes.
• To give advice on how to reduce energy use in the home and to fit low tech energy saving measures in people’s homes including LED lightbulbs and radiator reflector panels.
• Deliver a programme of energy advice to customers, including home visits to vulnerable customers, drop in’s in the community and energy advice events to tenant and community groups.
• To create and maintain excellent referral links with partner organisations across the region and to raise awareness of the project through a means of different marketing techniques.
• To refer clients on to other organisations offering support in areas such as wider debt management, health and wellbeing, employment and education.

We are looking for someone who has:

• A full driving license

• Experience of dealing directly with members of the public in a customer facing role, working with clients who suffer from multiple barriers preventing them from engaging.
• Experience of delivering advice on energy efficiency and sustainability related issues.
• Understand the pressures and demands placed on people that are living in poverty.
• Knowledge of how to recognise fuel poverty, along with ability to provide advice and support to customers in order to address fuel poverty.
• Knowledge of partner agencies offering support on wider debt management, health and well-being, employment and education
• The ability to work alone and meet the funders targets.
• The ability to manage their own workload.

Benefits

In return, we are offering the successful candidate in the Energy Advice Officer role…

• Salary: £26,862 per annum
• 27 days annual leave (rising to 32 over 5 years’ service) + bank holidays
• Mainly in office but some opportunity for working from home
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday – Friday. Working arrangements are flexible in line with our Smart working culture
• Wide range of professional, and personal development training opportunities
• Attractive pension scheme
• A range of financial, health and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

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