Deskside Service Analyst

• Location: Hybrid / Norwich
• Salary - £25,964 to £35,701 per annum pro rata
• Hours: 36 hours per week - flexible options considered
• Contract Type: Permanent

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This is an exciting time to join our team and be part of something amazing.

If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you've been looking for!

Following an internal promotion we're looking for a Deskside Service Analyst to join us. With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, tablet & mobile support (Android and iOs), as well as network setup within an office and video conferencing systems, you'll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices.

You'll provide on-site technical support and assistance to customers at the group's offices, sheltered housing schemes (known as LiveSmart) and other nationwide locations where Clarion provides corporate IT services, working closely with the Service Desk and other DDaT teams to deliver high quality location-based support. The role is based in Norwich with regular travel to sites throughout East Anglia, the Midlands and the North of England.

With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience, printers and Video Conference system support experience, you'll need to be proficient in providing end-user support for network-related queries and hardware setup. We're also looking for face to face customer service experience to VIP level.

If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now!

With hybrid working and flexible working arrangements this could be the opportunity you've been looking for!

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

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Closing Date: Tuesday 5th November 2024 at midnight.

This is a hybrid role with a base location at our offices in Norwich.

Applicants must be able to travel as required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.