Reception Team Leader

Spire Cheshire Hospital is currently looking for an experienced Team Leader to join our Reception Admin Team on a part-time and permanent basis.

At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.

Contract type: Permanent, Part time

Working hours: Department is open 7 days a week and hours to be worked through varied shifts between Monday-Friday 7am-9pm, Saturday 7am-5pm and Sunday 8am-5pm

Please only apply if you can commit to this!

As Reception Team Leader, you will ensure that an exemplary level of customer service is upheld in the provision of service to patients, visitors, consultants, and the Spire team whilst leading the Reception Administration Teams.

Duties and responsibilities (not limited):

• To support Heads of departments and the senior management team in the Hospital in meeting the overall Hospital objectives and goals and understanding how the team contributes towards those
• To assess team performance and provide feedback to colleagues and overall people management
• To provide an efficient administration service within the hospital/relevant department, working within established policies and processes
• To take responsibility for the administration duties, offering guidance and training to other staff performing administration duties across reception departments, thereby enabling all staff to attain high standard required for admin duties. Provide administrative support as required to services in the Hospital
• Maintain and up-date patient records on SAP to ensure full completion of patient registration and promote the use of the Hospital Tablet Registration process
• Ensure the completion of daily tasks required on the main reception desk eg, inputting of NHS outcomes
• Face to face liaison with patients and consultants providing information where requested, eg ensuring payment is taken for appointment and treatments

Who were looking for:

• Good organisational and interpersonal skills
• High degree of accuracy and a methodical approach to workload
• Basic knowledge of Spire systems, processes and products or demonstrate knowledge of the same in similar role
• Must be able to deal with problems when they arise
• PC literate
• Previous relevant experience in an administrative support role is desirable
• Ability to work in a multi-skilled environment
• Flexibility and adaptability to tasks and duties
• Good interpersonal skills and the ability to deal with patient queries, with the ability to work independently and as part of a team are key requirements as is the ability to work to deadlines as required

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays - pro rata
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
• Free Car park
• Free DBS
• Free Uniform

We commit to our employee’s well-being through work life balance, on-going development, support and reward.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, its more than just treating patients; its about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.