Self-Pay Advisor

Spire Murrayfield Hospital is looking to recruit a Private Patient Sales Adviser, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, to cover a 12 month fixed term contract. Experience of sales, telephony and/or a customer contact centre is an advantage.

Duties and responsibilities:

• Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
• Converting enquiries to outpatient appointments.
• Meeting team and individual targets relating to conversion, revenue and appointments.
• Attending patient information events to represent Spire Healthcare and our services
• Learning skills required to assist in outpatient appointments team as and when required
• Providing customers with excellent after-sales service

Who were looking for:

• Excellent interpersonal skills
• First-rate organisational skills and attention to detail
• A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
• High level of customer service
• Healthcare experience
• Experience in sales or a contact centre based role

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, its more than just treating patients; its about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

About Us

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to make a positive difference to peoples lives through outstanding personalised care. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team

Since 1984 Spire Edinburgh Hospitals have been delivering outstanding healthcare in the east of Scotland. We work with leading consultant physicians and surgeons to offer an extensive suite of services for diagnosing and treating a wide range of conditions.