Service Delivery Manager (ERP/Dynamics 365)

Service Delivery Manager (ERP/Dynamics 365) - Support & Service relationships with Blue-Chip Customers - Career Growth - email daniel@etegroup.com.au

The Company
This Microsoft-Focused Business Applications Tech Consultancy is one of the Region's true IT Services and Solutions heavyweights.

They have a fabulous reputation within Microsoft themselves and are acknowledged as a 'go-to' provider of innovative, industry-ready solutions.

They have the opportunity to offer a stable career path at any level with a wide range of benefits and work/life balance options.

This is simply a great place to work with and they are a true market-leader in the provision and management of specialist Enterprise-level IT services and solutions.

This is a genuinely exciting role that offers -

• Opportunity to play a Pivotal Dynamics 365 Service Delivery/Customer Success Manager role in this fast-moving, rapidly-growing company which already has a global reach and continues to sweep all before them in ANZ.
• A varied workload ensuring two days are never the same.
• Technically excellent team.
• Lots of career-growth
• Lots of WFH (if desired)
• Flexible working hours / great work life balance

The successful applicant will:

• Be accountable for service delivery outcomes and customer satisfaction across a prestigious customer-base.
• Meet regularly with clients to review the status of products and services including active and completed projects, changes, problems and critical incidents.
• Prepare and present client operational and service reports.
• Strategically liaise with clients around their issues register/roadmap.
• Act as the primary point of contact for clients for non-BAU matters or escalations.
• Oversee client communication during critical incidents, problems, changes and projects.
• Review client feedback, team input and performance data to implement changes to improve service quality and efficiency.

You will need:

• Minimum 3 years’ experience as a Service Delivery Manager/Customer Success Manager including with customers that have high volume of seats.
• Strong knowledge and experience of ITSM processes, including driving service initiatives.
• Demonstrated experience in project management, service delivery, client management and leadership.
• Exceptional stakeholder management skills, including an ability to build support for improvement initiatives. Strong negotiation skills.
• Although this is not a technical hands-on role, you must have a thorough conceptual
  understanding of the products and services we are providing and
  managing for clients. These include Dynamics 365 F&O
• Ability to investigate and find solutions to process, technical or business issues.
• Previous experience working for an MSP, Professional Services Company, Software Consultancy, or similar business is a significant advantage.

Apply now, in strictest confidence, to daniel@etegroup.com.au or hit the APPLY tab

#d365 #dynamics365 #erp

Location: Melbourne, AU

Posted Date: 11/1/2024