Call Center Agent

Job DescriptionJob Description

Hybrid Opportunity - Ideal Candidate will be able to commute to Nashville 2-4 times per month.

18 Month Contract

This person will be part of the public movement of helping the State of TN move past the pandemic and work to ensure our public programs are able to benefit the residents of the state of TN.

We are looking for customer service oriented professionals to work with one of the largest employers in TN. There is a need to hire long term employees for this need. Customer services is highest priority and any legal experience is highly sought after.

Top Skills' Details

**Computer skills**

- Proficiency with Microsoft Office products including, building / updating / maintaining spreadsheets / documents, and utilizing Outlook for communications

**Multitasker**

- Able to work efficiently / effectively in multiple databases to extract information

- Timely management of casework, including proper documentation and case resolution

- Able to professionally pivot work demands / tasks to support the business unit

**Researcher**

- Able to research / review case information and document findings accurately

- Detail oriented

**Strong Communicator**

- Strong verbal and written communication skills

- Proficient writer able to send clear, concise emails, including timely responses

** Organized **

- Good attention to detail and organization

- Efficiently and effectively process and index documents

** Time Management**

- Utilize good time management, note-taking, email organization and distribution skills

** Professional demeanor**

- Professional outreach to internal / external customers (remaining professional at all times)

- Maintain confidentiality and security of documents

** Team Player**

- Attend workgroup meetings and participate in discussions

- Assist leadership team as necessary

Additional Skills & Qualifications:

The Ideal person for this role should fit the below description.

> will help determine individual and family eligibility for healthcare.

> communicate critical information to clients (Impacted TN Tax Payers)

> contributes to case preparation through administration and research.

> will conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.

> duties will include legal research, analysis of legal papers, and drafting legal documents.

> assists in coordinating and communicating schedules.

Experience Level:

Entry Level - call center and legal exp preferred

Interview Process:

1 Video Interview

Location: Nashville, AR, US

Posted Date: 10/31/2024