Information Technology Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

The IT Field Support Professional will be responsible for implementing, maintaining, and supporting IT network infrastructure/ solutions in order to contribute to a first-class IT Management Service for our operations. This role operates in complex decision-making environments that impact CEVA Operations with the ability to provide network stability and an exemplary end-user experience.

WHAT ARE YOU GOING TO DO?

Major Essential Functions:

• Install, configure, maintain, upgrade, and support network devices i.e. Cisco/HP switches, VeloCloud Routers, Ruckus/Cisco AP’s, Cradlepoints & management software.

• Diagnose, troubleshoot, and resolve system issues and/or respond to outages.

• Manage, research, and resolve complex end-user escalation incidents.

• Test and perform upgrades and patches to installed operating systems and software.

• May develop plans, schedules, and requirements for deployment of systems.

• Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs.

• Work with Office of Information Security to monitor threats, alerts, and security vulnerabilities for Installed systems; implement response plan for various types of threats and attacks.

• Create and maintain system documentation of processes, procedures, plans, and configurations.

• Manage and maintain hardware inventory of network switches and other devices.

Minor Essential Functions:

• This function is accountable for providing input in IT Cost Model Estimates for cluster IT initiatives.

• Accountable for managing documentation portfolio for the center of excellence as we well as establishing, and monitoring use, of industry best practices in the delivery of solution.

• Accountable for managing the workload of center of excellence (project) team members, assigning work to other individuals on the team for completion, meeting project deadlines, and ensuring customer satisfaction.

• Accountable for providing input into sound fiscal management of IT projects ensuring budgets are met and realistic time/effort/cost measures are put in place. Qualification Requirements:

• Associates degree preferred, In IT Management, Supply Chain Management, or comparable experience in the logistics industry.

• ITIL Foundation

• Technology/domain-driven

• Strong expertise within functional domain or technology.

• Good analytical and problem-solving skills

• Pre-employment drug screen required • Pre-employment background check

• ability to influence effectively and negotiate effectively

• Able to communicate effectively in English language both orally and in writing

• Able to communicate effectively in local language both orally and in writing

• Able to resolve conflicts

• Excellent client-facing and collaboration skills

• Ability to work on won initiative

• Excellent team leader and networker

• Educated to degree level or equivalent relevant experience

• Relevant technical or management qualifications (CCNA/Prince/ITIL etc.)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly lift and or move up to 50 lbs. And occasionally lift and or move up to 100 lbs. In a safe manner. While performing the duties of this job, the employee is regularly required to walk, stand, and bend.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a noisy environment with seasonal extremes of temperatures. * This is not a complete list of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

WHAT DO WE OFFER?

• Medical, Dental, Vision Available Upon Start Date

• Employer Matched 401 (K)

• Paid Time Off (PTO)

• Tuition Reimbursement & Career Development

A Company Culture Rich in our Vision and Values with an Open-door Policy

Company Observed Holidays

Discount Programs that include Wellness, Technology, Retail, and more!

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join VECA for a challenging and rewarding career.