Information Technology Help Desk

Project description

Desktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to support these activities in addition to support for existing daily operations and continued operational support for clinics once acquired.

As a Tech Support Analyst, you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

Assist with new hires and acquisitions.

Follow all escalation procedures according to the service level agreement

Use a remote control tool to assist end users when needed

Provide an accurate record of each call in the incident management tracking tool

Anticipate customer needs and proactively identify solutions

Plan, prioritize, organize, and complete work to meet established objectives

Skills

Must have

ITIL

Service Desk, ITSM

Hardware Deploy and Maintenance

Troubleshoot

Driving license and own vehicle

Nice to have

Communication skills with non IT People

Ability to work autonomously.