Data Center Logistics Lead

The Logistics Lead is responsible for overseeing the activities and responsibilities of the Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This role is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership and operations Management daily.

• Works directly with the Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators

• Observe and report on service trends across individuals and the team as a whole

• The main point of escalation for issues that are blocking the Logistics Technicians

• Completing and supervising requests for materials and equipment

• Managing Inbound services and shipment deliveries to appropriate locations and remote end users

• Managing deployment to all local sites

• Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests

• Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success

• Oversees or conducts the initiation of monthly cycle counts and documentation that follows

• Categorize variances, track root causes, and follow up on remaining open tasks

• Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation

• Report trends and observations, actively participate, and lead root cause analysis to resolve issues

• Drives and reports on all process improvement gains in their area

• Works with their team and Operations Manager to identify and create process improvements

• Work with cross-functional teams to resolve issues and provide optimal service execution

• Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level

• Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators

• Collaborate with local and regional inventory control personnel to ensure cycle count KPIs are maintained

Skills

• Bachelor's Degree preferred or equivalent work experience

• 3+ years of Leadership Experience with IT Service Delivery Management or Logistics environment

• Experience interfacing with management is required

• Successful project management experience

• Ability to establish relationships with Business Teams

• Strong Computer skills (MS Word, Excel, Teams)

• Familiar with common metrics used in the IT industry

• Excellent ticket management, verbal & written communication skills, combined with relentless follow-up

• Loves working in a team-oriented environment and is highly motivated to provide a positive user experience

• Open and transparent about weaknesses and strengths

• Independent critical and creative thinking

• Must be comfortable working in a fast-paced, demanding environment, under immense pressure