Client Support Specialist

Client Support Specialist – (Job Ref: 24N/CCSP)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Client Support Specialists at our HQ on the Diamond Road, just outside Crumlin.

Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, alternating each week between 2 shift patterns.

Week 1 - Monday to Friday from 08.20 to 17.00.

Week 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.

What does the Client Support Specialist role involve?

This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities:

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assisting with sales by providing information about new and existing products.
• Processing payments.
• Analysing customer queries and trends.
• Performing assigned administrative duties.
• Collaborating with other team members and internal departments.

Full on the job training will be provided on our processes.

Who can apply?

This role would suit an individual who is passionate about both sales and customer service.

Essential criteria:

• Excellent verbal and written communication skills.
• Currently hold the right to work in the UK.
• Excellent customer service skills.

Desirable:

• Previous experience in a similar role.
• Experience in a customer facing environment.
• Experience working in a busy environment.
• Experience dealing with customers via email and phone.
• Previous sales experience.

This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.

About Randox Health:

For almost 40 years Randox has been at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. This experience and expertise powers each of our state-of-the-art Randox Health clinics, based in over 20 locations across the UK and Ireland. A mobile service enabling certified Randox Health staff to visit clients at their convenience is also available.

At Randox Health we encourage individuals to adopt a personalised, preventative approach to their health and well-being, ultimately helping them to live healthier for longer. Using Randox revolutionary technology we measure hundreds of health biomarkers, generating unrivalled data that when combined with our complex algorithms can predict future health concerns and identify early signs of illness even before symptoms arise. This empowers individuals to act sooner to prevent or delay disease onset – moving from a model of sickness management to true preventative healthcare. Our unique biomarker tracking service allows you to establish a health baseline from which you can track and monitor improvements over time.

In early 2020, Randox were one of the first to respond to the coronavirus pandemic, developing a pioneering diagnostic test for COVID-19 in just a few weeks. Our rapid COVID-19 testing service is trusted and was used by a variety of private companies and individuals, including the sports industry and in the UK Government’s National COVID-19 Testing Programme.