Customer Success Executive

Please note - this role requires you to work from our Gateshead (North East UK) office for 2/3 (non-consecutive) days a week. Please ensure you can meet this criteria before applying.

Still interested? Read on...especially the 'how to apply' section!

Deadline for Applications: 4th November 2024

Key Information

● Full-time, permanent, subject to a 6-month probationary period

● Starting salary of £24k-29k, depending on experience

● Flexible working, 37.5 hours per week - Core hours: 10 am to 4 pm, Monday to Friday

● Hybrid - Two to three days/week from our fantastic office in Proto, Gateshead

About the Role

As a Customer Success Executive at Wordnerds, you’ll join our growing Customer Success team to help deliver exceptional customer service and operational support.

This is a pivotal role, where you will support the Customer Success team with critical tasks like monitoring platform usage, preparing data reports, and helping build a Knowledge Base of customer resources.

Your mission will be to ensure our Customer Success Managers are equipped with the insights, tools, and support they need to deliver the best experience to our customers. You’ll become a key part of the team by preparing client-facing materials, supporting customer training, and providing day-to-day customer support to ensure everything runs smoothly. While this is a supporting role, it offers a fantastic opportunity to learn, grow, and develop your career in Customer Success within a dynamic and innovative environment.

You'll work cross-functionally with the Sales, Product, and Marketing teams to ensure our customers have the tools and resources they need to succeed with Wordnerds

Skills Profile

Required

• Strong written and verbal communication skills
• Analytical mindset with attention to detail for preparing reports and insights
• Ability to manage multiple tasks and support internal teams effectively
• Tech-savvy with a willingness to learn and master new platforms
• Interest in developing a career in Customer Success/gaining experience at a tech start-up

Desired

Some prior experience in customer-facing or operational roles, ideally in a fast-paced, tech-oriented environment, is beneficial but not essential. You’ll need strong communication and organisational skills and a willingness to learn. While experience in customer success or data reporting is a plus, we’re open to candidates looking to grow into the role.

Job Description

An outline of the responsibilities, skills, behaviours and outcomes associated with the job can be found in the Job Description for the role on our careers page at https://www.wordnerds.ai/careers

Other Benefits

In addition to the salary and key information listed at the top of this advert, you can expect:

• 25 days holiday plus bank holidays with additional days rewarded for long service up to a maximum of 30 days
• Work from anywhere for up to one month per year
• Modern, light, dog-friendly office in Proto on the Newcastle-Gateshead quayside
• Training & development budget
• Work laptop (Mac) and home-office equipment if needed
• Social budget
• Annual strategy away-days
• Transparency — we practise open-book management

How to Apply - CV and Introductory Video

Please send your current CV to careers@wordnerds.ai along with a short (5 min max!) introductory video, explaining:

● A little about you—what kind of person are you at work and away from it?

● What excites you about the role, Wordnerds and the challenge we solve

● Why, specifically, are you a great candidate to join the team

We’re not after Hollywood production standards—an uncut phone video is absolutely fine—and we get that not everyone is an extrovert. Be yourself, we’re interested in what you can bring to the team, not how well you’re suited to be a TV presenter.

Thank you so much for your interest