Customer Service Representative

We are seeking a passionate and dedicated Customer Service Representative to join our existing team on a full-time basis for 12 months.

Main points:

• Monday – Friday working week.
• 8.30am – 5pm working hours.
• 12 month fixed term contract.
• Based at our Head Office in Leicester (Hybrid opportunities available).

Key Responsibilities:

• Supporting the Sales Team in fulfilling customers’ requirements
• Provide the operational link between the Sales Team and the Customer
• Manage the day to day customer order process
• Manage the Customer Feedback Process; engaging with other departments if required
• Providing organisation to ensure delivery efficiencies
• Accurately take and process customer orders via telephone and email
• Accurately process customer orders via the website
• Handling and processing of customer enquiries via telephone and email
• Support customer queries regarding pricing
• Managing of back – order reports on a regular basis, ensuring customers are kept up to date
• Accurately offer product alternatives
• Dispatching of Sales Orders via the Sage system
• Organisation of email inboxes, ensuring they are categorised and up to date
• Investigate and correct disputed customer invoices

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced environment

About Trafalgar Scientific

Successfully established for over 30 years, Trafalgar Scientific Ltd is the UK’s leading independent Life Sciences Laboratory supplier. Supporting several key sectors across the UK & Ireland, our teams service industries including Food and Beverage Manufacturing, Contract Laboratory Testing, Pharmaceuticals, Water Testing, Brewing and Veterinary services, alongside many others.

Partnering with some of the best-known scientific brands such as; Sartorius, 3M, Neogen, Hygiena, Interscience, Southern Group Laboratories, EO Laboratories and Sterilin, Trafalgar Scientific features one of the most comprehensive product ranges, enabling our customers access to a truly ‘one stop shop’ supplier.

At Trafalgar Scientific Ltd, we are committed to not only delivering exceptional customer service but also to sustainability practices that contribute to a better environment and community. We believe in creating positive impacts through every aspect of our operations.

Our Pledges

Trafalgar Scientific will always provide equal opportunities to any employee or job applicant.

We will never operate with prejudice or discrimination, either directly or indirectly, on the grounds of gender, gender reassignment, race (including colour, nationality, caste and ethnic origin), disability, sexual orientation, marital status, part-time status, pregnancy or maternity, age, religion or belief, political belief or affiliation or trade union membership. This commitment applies to all aspects of employment.

If you would like to review a copy of our ‘Equality, Diversity and Inclusion Policy’, please email us at info@trafalgarscientific.co.uk

NO AGENCIES PLEASE