Client Service Manager - Grafton Area

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

” Connecting People and Places to Make the World Work Better”.

About the Role:

We have an opportunity for a full-time experienced Client Service Manager to join our team to cover the Grafton Area managing the provision of cleaning services across multiple government sites.

You will be responsible in managing day to day operation needs for your area and clients by ensuring the team is delivering the most effective cleaning services. You will demonstrate sound understanding of cleaning operations, utilise your strong technology and financial skills, whilst also delivering service excellence to all external and internal stakeholders.

Role Responsibilities:

• Manage a large number of diverse frontline employees - rosters, pays and Cleaning Best Practices


• Liaising with Client and Employees on a regular basis


• HSE experience in toolbox talk and risk assessment.


• Professional presentation and customer service focused.


• Ability to develop and maintain strong working relationships.


• Working knowledge of work health and safety


• Delivery of cleaning services per contractual requirements

Minimum Criteria:

• Experience in Cleaning Operations and managing a diverse workforce.


• Already hold or prepared to obtain a Certificate IV in Asset Maintenance


• Ability to work productively with limited supervision in a team environment or alone.


• Must hold a current and valid Driver License


• Exceptional communication and technology skills


• Knowledge how to conduct and handle an incident investigation.


• Must have full work rights.


• Must hold or ability to obtain a NSW WWC, NSW Police Clearance & Government Clearance.

Our Benefit:

• Company car included.


• Access to staff discounts with partner companies


• Ongoing learning and development opportunities


• Internal opportunities within our global organization

This position requires you to be able to hold and maintain satisfactory employment screening, such as a Working with Children, NSW Police Clearance- and Government Clearance.

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website www.au.issworld.com