Unified Communications Team Lead

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Electrical Technologies division is a multi-service provider specialising in the design, implementation, and maintenance of audio-visual and IT solutions for leading private and public sector clients, ensuring seamless workplace connectivity and communication.

We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

About the Opportunity

We are seeking a Unified Communications (UC) Team Leader to oversee a team of technical specialists providing both on-site and remote UC services for our client.

This role reports to the National Account Manager and involves managing daily customer service operations, ensuring adherence to SLAs and KPIs, maintaining asset data, and overseeing on-site staff. The Team Leader will also drive positive customer interactions and manage UC projects from concept to delivery, enhancing the customer experience for our client.

Based at our modern Collins Street head office in Docklands, VIC, this permanent full-time role offers the opportunity to make a meaningful impact on the operations and services of a major financial institution, serving the everyday needs of businesses and individual banking customers across Australia.

Some of the key benefits for the position and employment at Programmed, include:

• Attractive salary package


• Benefits program with retail and other discounts such as corporate health insurance


• Paid parental leave & EAP which incorporates tailored well-being program


• Long term career potential and development opportunities

Leveraging your strong communications and IT background, your key responsibilities will be to:

• Provide leadership to the team, ensuring high standards in daily customer service operations.


• Ensure customer expectations are met by accurately reporting on SLAs and KPIs.


• Communicate effectively with internal and external stakeholders to ensure all tasks are completed on time and within budget.


• Lead customer and client activities to optimise maintenance performance, including job planning and scheduling.


• Oversee the execution of the service delivery plan.


• Manage audits and continuous improvement initiatives across the contract.


• Foster and promote a positive safety culture throughout the business.


• Report the progress of monthly and quarterly initiatives to relevant stakeholders.

About You

To succeed in this role, you will need strong leadership skills and a technical background, along with contract and project management experience in UC, AV, or other IT communication systems and services within a medium-to-large enterprise environment.

Additionally, you will demonstrate and possess the following:

• Tertiary degree in IT, business, project management or engineering preferred, however not essential.


• ITIL foundation certification desirable, however not mandatory.


• Technical experience with delivery and maintenance of UC solutions.


• Highly developed communication and robust stakeholder engagement ability.


• Excellent time management and prioritisation skills.


• Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality.


• Report the progress of monthly and quarterly initiatives to relevant stakeholders.

Work With Us

Submit your application today and join us on our mission to build outstanding people, strong customers, and great communities.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.