Administration Supervisor

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

”Connecting People and Places to Make the World Work Better”.

We have an exciting new opportunity for an experienced Accommodation Supervisor to be a part of establishing and overseeing all accommodation/administration services at Dugald River Village (north-west QLD)

This is a permanent Full-Time opportunity working an 8 days on/ 6 days off roster, either DIDO from local and surrounding areas or FIFO from Brisbane or Townville.

About the role

This role will be responsible for the overall efficient running of our village accommodation and administration operations.

As an Administration Supervisor you will be responsible for reception, management of accommodation systems, travel logistics and all aspects of general office administration.

You will assist the village management team with ensuring an excellent resident experience by implementing administrative processes, coordinating and completing work assignment, liaising with various departments to ensure efficient operations and delivery of excellent customer service.

You will be a hospitality professional with demonstrated customer service ethos and leadership skills.

The Position:

• Management of all village accommodation/administration services


• Ensuring all aspects of service delivery in accordance with the contract for services


• Supervise accommodation staff in their day-to-day duties 


• Ensure a high standard of cleanliness and maintenance in all accommodation facilities 


• Assist the Housekeeping supervisor to schedule and supervise ongoing maintenance programs for periodic cleaning and inspections 


• Conduct regular inspections to ensure compliance with quality standards and service rotations


• Ensure effective communications through timely response and action to requests including accommodation services, maintenance requests, general enquirie


• Monitor stock levels and handle ordering of accommodation supplies as needed


• Ensure compliance with established policies and procedures within the accommodation/administration function and other relevant areas


• Contribute to the development of a highly engaged and motivated team


• Ensure the promotion of a strong site safety culture and compliance with all workplace health and safety requirements

Our Benefits:

• All flights to and from site paid for by the company


• Meals, accommodation provided for the duration of your time on site


• All costs for medicals, training and uniforms are covered by the company


• Purposeful and rewarding work with a competitive salary


• Ongoing learning and development opportunities within our global organization


• Employee Assistance Program for health and wellbeing

Minimum Criteria:

• Ability to undertake regular travel to site on a DIDO/FIFO roster


• Ability to work in a remote and physically demanding environment


• Experience in mining village operations preferred, though all relevant hospitality or accommodation experience will be considered 


• Demonstrated experience using an accommodation booking system and Microsoft Office suite


• Excellent organisation and time management skills, eye for detail and high standard of accuracy


• Qualifications in Business Administration desirable


• Demonstrated experience in effectively managing a range of stakeholder relationships and delivering to plan


• Solutions focused – self-motivated with a proven ability to demonstrate initiative and adapt to changing needs or priorities.


• Physically fit with the ability to successfully pass pre-employment medical requirement


• Possess an Australian drivers licence


• Excellent communication (written and verbal) and customer service skills


• Ability to thrive in a busy and dynamic environment 

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.