Contact Centre Sales Advisor

Are you passionate about sales and customer service? Do you have experience of selling directly to customers?

We’re on the lookout for Contact Centre Sales Advisors to join us on a full-time, permanent basis. It’s an exciting time to join us, over the next 12 months and beyond we are transforming our business to support our growth strategy. We are modernising our systems and processes and reviewing how we position ourselves in the market.

What’s in it for you?

At Golden Charter, everyone is trusted to be themselves, develop themselves and make a valuable contribution for our customers. Our rewards and recognition are continually evolving to make sure we are well looked after whilst enabling us to choose the benefits we want.

We are currently based in Bearsden but will be moving to the city centre in the near future. We understand the importance of work life balance and have a very flexible approach to where we work, with most employees splitting their time between working at home and working in the office. If our customers are getting the right service and our business objectives are progressing at pace, then that’s more important to us than where you work.

Along with flexibility, we offer lots of the perks and benefits you would expect from an FCA regulated company including a health cash plan, flexible benefits allowance, on-site masseuse and yoga classes, Employee Assistance Programme and mental health first aid.

What you'll be doing:

As a Contact Centre Sales Advisor, you’ll be responsible for the management of funeral plan enquiries and referrals and securing funeral plan sales, ensuring all sales adhere to compliance processes and procedures. As part of the sales team responsible for maximising revenues from sales of our products, you’ll engage with potential customers and present our products and services.

What you’ll bring:

• Experience of selling direct to customers
• Excellent customer service skills, putting the customer first
• Great communication skills
• Sales experience, preferably in a regulated environment
• Understanding of Marketing activity, including online and social media presence

If this sounds like a role you’d be interested in, we’d love to hear from you so please send your CV to our team by selecting the s1jobs apply button

or reach out to discuss further!

Please note, successful candidates will be subject to background checks.