Service Architect

Service Architect

Country: UK

Location: Hybrid with travel

Hours: 37.5

Role Type: Permanent

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.

We are looking for a Service Architect to join our Customer Service Design function.

The Customer Service Design (CSD) team architects all of Computacenters Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise.

Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and brings a wealth of experience and a wide range of skills.

As part of the Service Architecture team, you will be key in growing Computacenters Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world.

What youll do

• Develop creative solutions for managed services tenders in the workplace/lifecycle area that inspire your customers and colleagues
• Independently manage solutions within your services and follow prescribed processes to create a coherent solution design
• Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with them
• You design solutions independently at the forefront, together with our sales teams, partners, and service units across our company.

What youll need

• Extensive experience with IT workplace/lifecycle managed services environment
• Experience with integrating service points and tech boxes into holistic service design and automated processes (zero-touch installation).
• Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g. ITIL, PMI/Prince2).
• In addition to a high level of personal responsibility, you follow prescribed processes and convince our customers as a team player in proposal presentations and contract negotiations.

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