People Services Administrator

Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.

What’s Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel.

Come and be part of an organization that is committed to building a culture of inclusivity built upon a diverse workforce that is reflective of the communities in which we operate.

What does a People Services Administrator great do?

As a People Services Administrator at Travelport, you can thrive in the exciting world of Travel Tech. You will come on board at a truly exciting time, and as a member of the global People Services team, reporting into the People Services Manager. This role plays a pivotal part in the wider Travelport People Services team who are made up of Business Partners, Centers of Expertise (e.g. Recruitment, Rewards), Regional Managers/Advisors and Administrators. People Services is the global shared service center and is a hub of activity at the heart of Travelport’s People Services process; that delivers all related administration activities including query resolution, processing starters and leavers and contractual changes.

You will provide a consistent, accurate response to HR queries and transactions. They should have a service management attitude to their work in terms of accurately capturing queries and looking for continuous improvement activities. They will successfully perform the tasks that have been allocated and will escalate issues, when identified/required.

This role will be involved in…

• Query / Case Management – accurate and timely recording, tracking and response to queries and HR transactions.
• Workforce administration – administers employee/new joiner related transactions including recruitment administration (interviews & assessments, offer letters and contract production) and maintaining the centralized employee data.
• Measurement against Service Delivery: reviews their input into the teams’ work – i.e. volume, accuracy and looks at ways to improve the service they deliver.
• Process/Service improvement: Make improvement suggestions on services from employee feedback for better service delivery. Make improvement suggestions to process, technology and tools leveraged on the team to optimize and streamline the utilization and day to day productivity.
• Team Player: Working together as a team. Contributing towards successful communication and positive motivation.
• Customer experience: Ensure a consistent customer experience across the Business for People Services queries and transactions.

Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:

These are just a few of our employee’s favourite benefits/perks…

Competitive base salary, annual bonus, and a generous holiday allowance. Optional benefits include health insurance and life assurance. Option to work from home part of the week.

Interested? We’d love for you to get in touch!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.