Customer Service Representative

Helpdesk/Customer Service Administrator

East Renfrewshire

Circa £25,000

Full time and Permanent

Iconic Resourcing are excited to be partnering with a growing renewables business based in East Renfrewshire who are seeking two experienced administrators to join their their team on a full time basis.

In this role, you will be responsible for overseeing the smooth and efficient installation of insulation systems, ensuring all work meets company standards and targets. You will liaise with sub-contractors, suppliers, and logistics teams, while working closely with other internal departments to maintain workflow and service delivery. The role involves managing customer communication throughout the installation process, ensuring all work is correctly documented, and databases are regularly updated. You will also be responsible for ensuring all Health & Safety, environmental, and quality standards are met, helping the company to stay compliant with governing bodies.. Day to day you will be taking inbound calls, speaking with customers, coordinating field staff and booking appointments on behalf of customers.

We are looking to hear from candidates with the following:

• At least two years of administrative experience, preferably within the insulation or construction sector (or similar where you are dealing with field staff).
• Strong communication skills
• Knowledge of Health & Safety procedures
• Proficiency in Microsoft Word and Excel are essential.
• Experience working in a busy office whilst answering phones

If you have a proactive approach to problem-solving and a passion for delivering excellent customer service, we’d love to hear from you!

Please get in touch with Becky Taylor at Iconic Resourcing Ltd. for a confidential discussion.

At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.