FM Administrator

Main Duties

• Identify, liaise, and arrange subcontractor attendance in-line with contractual agreements for both reactive works and pre-planned maintenance works, considering costs, location, expertise, availability, and response targets.
• Run and analyse data reports to closely manage KPI targets and identify solutions for a more efficient end-to-end process.
• Accurately record and evidence all job-related information on the appropriate IT systems, ensuring compliance with statutory and/or mandatory requirements.
• Raise purchase orders for subcontractor attendance based on contractual agreements and best value for money.
• Undertake invoice management to ensure payment terms are met according to contractual agreements.
• Collaborate with Account teams, contract managers, schedulers, and helpdesk colleagues to meet Business KPIs.
• Build and maintain relationships with external clients, suppliers, operations team, and central departments.
• Continuously review internal processes and make recommendations for improving the efficiency of the Supply Chain function.
• Ensure clear communication with clients and subcontractors, adhering to security and Health & Safety procedures.
• Provide consistent and exceptional customer service, dealing with interactions professionally and efficiently.
• Schedule and manage Supply Chain work orders, ensuring timely completion based on client requirements and agreements.
• Analyse work order progression and completion, ensuring accurate system updates.
• Reassign subcontractors when necessary for unresolved work orders.
• Communicate effectively with peers and management to drive service excellence.
• Effectively manage risks and escalate when necessary.
• Attend relevant training as directed by the line manager.
• Seek information regarding contractual agreements and scope of services.
• Monitor and guide sub contractor engineers to adhere to schedules and take necessary actions.