Senior Loss Prevention Process Manager

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. We always think about what it's like to be in your position when making those big decisions.

You're not just a number to us. You've got to know you'll love working here. It's as important to us as you ‘being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are.

Evri is leading the way in creating responsible delivery experiences and our team within the Loss Prevention Team have a Senior Loss Prevention Process Manager role which just might be perfect for you! Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply!

The Senior Loss Prevention Process Manager role will be responsible for managing stakeholder engagement and Process development throughout the Network; you will be responsible for training members of the Loss Prevention team in Process adherence in operational matters and investigational matters. The role will proactively influence a loss preventative and risk management throughout the network, to reduce loss, damage, claims and UF originating from both internal & external sources.

ABOUT THE ROLE

• Utilising data analysis formulate the correct investigation lines to target worst performing Legs in the Network Hubs Depots Delivery Units Couriers Contractors and 3rd party providers. Formulate proactive plans to reduce Claims overall losses across the network.
• Utilising the information provided from the Loss Prevention Analyst Team to target issues with processes that need review.
• Champion client related issues and formulate strategies to reduce losses and share findings with the relevant Client Managers and attend key client meetings.
• Liaise with the Central Operations Team and communicate findings regarding investigations that should be a proactive instigator of process changes. Working collaboratively with the Operational Training, Process & Implementation Teams to ensure process developments/ changes are embedded to ensure losses and damages are reduced, controlled, and sustained.
• Continually look for new technologies that will assist in detecting internal theft-fraud and external risks to the business and ensure that Evri are leaders in this field.
• Supporting the Loss Prevention Regional Managers and Operations Teams in reviewing investigatory work, conducting and supporting as required to highlight people Vs process issues across the network.
• Alongside the Head Of, be the gatekeeper for Loss Prevention projects and actions lists to ensure we deliver on time.
• Train and develop LP team in how to review processes; helping to develop training programmes for other areas of LP and personal development.
• Help write new processes and policies for Loss prevention, specifically but not limited to crime reporting, banning notices and investigation and reporting processes.

SKILLS/QUALS

• GCSE English and Maths (grade C or above)
• Understanding of full MS office suite
• Relevant experience within a loss prevention or parcel/ logistics operations capacity previously operating at management level
• Experience in setting up new department and team in a loss prevention environment.
• Experience of working as part of and managing a team as well as experience of working independently without oversight
• The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them
• The ability to recognise and manage own and others' emotions, to motivate oneself and restrain impulses, and to handle interpersonal relationships effectively.
• The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We're excited for the future. Let's deliver it together.

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