Risk and Intelligence IT Business Service Owner

There has never been a more exciting time to join HMRC as we continue to become one of the worlds most digitally-advanced tax authorities.?

In HMRC, we are creating a dynamic, customer centric and data-driven organisation with a culture that focuses onand significantly invests in the continual development of our people. To meet the challenges of bringing in more tax,closing the tax gap, reducing costs and improving the customer experience, we need to evolve our approach, usingsmart data analysis and state of the art technology to drive customer led solutions.?

Our IT methodology to achieve this is quite simple work collaboratively across the organisation to simplify tax andreduce customer effort through an engaged and efficient organisation in order to exceed revenue targets.?

InChief Digital and Information Office (CDIO)we are undergoing a major operating model transformation to pivot ouroperation to focus more on services. The Chief Digital Product Office (CDPO) will play a key part in delivering this change, withService aligned teams collaborating across CDIO and the business to define the future technical roadmap andtransformation plan.

TheRisk and Intelligence IT Business Service Ownerrole, leading a technologyenablement department focused on delivering a reliable, sustainable, and relevant Risk &Intelligence service centred around a multitude of supporting products and applications tohelp simplify the Risk & Intelligence experience. The role will oversee the definition andimplementation of technology strategy, have accountability for managing the tech thatunderpins the Service and be responsible for owning and managing the relationship withthe business. The service owner will be accountable for the quality of the service, having aportfolio view of Risk & Intelligence and managing the end-to-end provision of a servicethat includes multiple products, platforms, and channels to the ultimate benefit of the enduser. The Service Owner will have a strategic view of the service as well as acting as theultimate escalation point for issues. The role will work closely across CDPO to collectivelylead the transition to a Product centric organisation.

Key Responsibilities:

• Develop and drive the strategy for Risk & Intelligence, translating and interpretingbusiness needs to drive change and innovation that transforms its component services?
• Work with the operational subject matter experts inform the strategic direction ofproducts and services for Risk & Intelligence, working with Service Owners in theirteams and cross governmentally when appropriate to drive change and ensure thePortfolio is being managed and developed in line with wider business priorities?
• Own the strategic roadmap of the end-to-end lifecycle of a portfolio of IT products andcapabilities that underpin business services, be responsible for ensuring themaintenance of the live service occurs and their continuous improvement; based on thearchitectural frameworks from Chief Technology & Design Office, the wider businessstrategy, and the future Target Operating Model. ?
• Lead andmobilisegroups of Service Owners/Product Managers in the delivery of theirend-to-end lifecycles, roadmaps, and budgets across a collection of IT Products andServices. Define and implement growth strategies that support new ways of working,aligning, and driving consistency across Products and Platforms.
• Own the delivery, optimisation, and strategic performance of the end-to-end lifecycle of a Portfolio of IT Services to the customer, including balancing competing priorities, ensuring design and delivery is customer led, delivering measurable business value, and making the best choices for HMRC in line with business objectives.???
• Forge relationships and collaborate with other government departments, industry experts,wider ITILv4, IT4IT, COBIT and other practice owners to share knowledge and drivecontinuous improvements in working practices. ???
• Influence the supplier roadmap and provide a senior interface to support partnershipworking, driving innovation and additional value from contracts whilst managing ongoingservice and delivery performance, promoting mutually beneficial partnerrelationships forging strategic relationships and resolving contractual disputes to drive continuousimprovement. ???
• Set clear objectives and stretching targets for direct reports and agreeing and creatingcareer development plans. ???
• Act as an escalation point for problems in R&I and triaging these for effective resolution forthe maintenance of the service, translating technical complex

Accountabilities?

• Accountable for the end-to-end service including championing live service performance asrun by matrixed teams. ?
• Direct leadership of 14 people?

Key Interactions:?

RIS Senior Leadership Teal, Deliver lead representative,programmeand project boardmeetings, Chair of HMRC/Border Force Border Systems working board, Deliverymanagement of internal and external suppliers, Horizon scanning internal and?external innovation opportunities.

The ideal candidate will be a skilled and experienced senior leader with a deep understanding of IT systems and technologies. They should be able to effectively align technology strategies and business objectives and drive organisational change. Strong communication and relationship-building skills are essential, as well as the ability to solve problems and make sound decisions. ?
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The successful applicant will need to demonstrate relevant experience and effective delivery of the followingessential criteria.?

Essential Criteria:?

• Proven experience leading a technology enabled department within a large and complex organisation, to deliver a reliable and sustainable risk and intelligenceservice?
• Proven understanding of technology and its application in the field of risk and intelligence. This includes knowledge of architectural frameworks, ITIL and otherrelevant standards?
• Demonstrable experience in managing the end-to-end lifecycles of IT products and services. ?
• Demonstrable understanding of the business context and be able to translate business needs into effective technology solutions while maintaining productintegrity and business goals?
• Proven ability to lead and empower diverse teams across multiple locations, fostering a positive and inclusive culture of trust and autonomy.?
• Experience of developing roadmaps for IT business services, influencing supplier roadmaps and provide senior interface?
• Demonstrative ability of successful stakeholder management and building relationships across a range of senior communities, internal and external, often withoutdirect authority

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