ShiftOperationsCo-Ordinator

ShiftOperationsCo-Ordinator

£28,800 + £1,100 annualshiftallowance

6 months fixed term

4-on-4-offshiftpattern (average 38.5 hours per week)

Based in Crawleywith occasional work from home days

This role is predominately office-based, with the occasional option to work from home. This role will be based in ourCrawley Officeand due to the locationand shift times, we suggest having access to a vehicle.

We're excited to announce a new opportunity for an experienced TransportShiftController to join our award-winning Travel business for an initialperiod of 6 months,with a possible opportunity of a permanent role at the end of the fixed term. As part of our Transport team, you will play a crucial role in facilitating the smooth delivery of our VIP service, while maintaining a solid customer service focus for our Saga customers.

Our ideal candidate will be responsible for resolving real-time transport issues with precision and pace, while maintaining high-quality customer care. You'll work ashiftpattern to ensure we deliver the best possible service to our customers.

This dynamic role is predominately phone basedbut may include occasional on site visits to our home ports of Dover & Portsmouth.

The successful candidate will beworking with a variety of stakeholders internally and externally.

If you have previous experience in a similar role or within the customer service or logistics field, this opportunity might be the perfect fit for you!

** Due to the nature of the role and because the Control team operates 24/7 from our offices, flexibleshiftpatterns will be a requirement. This role will require you to usually work a four on four off rotationalshiftpattern consisting of 12-hour dayswith the possibility of 12 hour night shifts in 2025. This role will require some lone working in the office for up to 4 hours on some shifts.

Package Description

We have an award-winning wellbeing programme, modern family-friendly policies including premature baby leave, enhanced maternity and paternity leave and our unique grandparents?leave policy.

Benefits available to all colleagues:

• Competitive salary up to £28,800, dependent on experience
• Annualshiftallowance of £1,100
• Ability for overtime, paid at x1.3
• 4 on 4 offshiftpattern of 12 hours(average weekly hours of 38.5 hours)
• Shiftpatternsmay include night shifts in the future but are currently 06:00 18:00 / 08:00 20:00 / 10:00 22:00 on a rotating basis
• Competitive holiday allowance
• Option to purchase additional 5 days holiday
• Pension scheme matched up to 10%
• Life assurance
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity, paternity and grandparent leave
• Company performance related annual bonus
• Income protection
• Access to Saga Academy which includes a comprehensive range of online courses, talks and much more

Main Responsibilities

• You will be responsible for resolving transport related queries which could be due to a wide range of circumstances which may include itinerary changes, travel delays, breakdowns, weather related issues or accidents etc
• You will field queries from customers, drivers, 3rdparties, workshop and internal departments via phone or email
• You will aim to seamlessly resolve potential service failures,identifyingroot cause and recommending corrective action to the relevant parties
• You will be working closely with Airport Services and the Duty Officer to ensuretimelycollection and delivery of clients
• You will resolve potential service failures,identifyingroot cause and recommending corrective action
• You will arrange vehicle changes between drivers and all the bases to cover service,repair,and licensing issues

The Ideal Candidate

• Ability to work on a 4-on-4-offshiftpattern, ideally with prior experience of doing so
• Ideally, experience in a similar role but a customer service or logistics background is helpful
• Proven ability towork under pressure and to tight deadlines, managing your time to ensure smooth service delivery
• Comfortability with a phone-based role, always striving to deliver the best possible customer service
• Good geographical knowledge of the UK and UK motorway system is advantageous
• Excellent attention to detail with a resilient attitude
• Initiative and ability to work with minimal supervision
• IT literacy with working knowledge of Excel

About The Company

Over the past 70years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance andthe Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Were passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. Were dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

?Saga does not accept agency CVs unless specifically engagedonthe role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Location: Lowfield Heath, GB

Posted Date: 10/30/2024