Account & Client Director

Account & Client Director

Hybrid. Office locations: Altrincham, Bristol & London

Key Responsibilities

As the Client / Account Director, you will be accountable for the below:

• Responsible client lifecycle; possibly from implementation, to service delivery vs SLA/KPI (exceeding these), ensuring correct recruitment delivery strategy is in place, identifying areas of growth through your/teams BD, liaising internally with SME's to solutionise, ensure client retention, promote and manage associate redeployment and other client-focused activity
• Managing a portfolio of clients within the tech and non tech sectors. Proposing workforce solutions to deliver on service commitments and exceed client expectations.
• Client development: Identifying areas to increase Experis GP within client base; strategizing and executing your plan to realise the GP .
• Developing key client relationships: c-suite relationships being a key measure as well as other decision makers across selected client portfolio. Growth plans to be built, owned and executed by you.
• Leading a team with similar objectives in driving growth; there will be an element of leadership & coaching to this role to ensure we achieve our objective - growth.
• Drives continuous improvement to positively impact productivity and create efficiencies.

Success Measures

• Financial growth against agreed metrics through solving client talent challenges with Experis offerings
• Growth of exceptional client relationships at the highest level, development of true client mapping and strategy to grow
• Development of Experis solutions through innovative thinking and proposing additions/amendments
• Leadership & coaching excellence through developing your team and working towards a longer-term succession model
• Positive influence in leading the team sales culture through supporting challenges, celebrating key successes and sponsoring the culture for this environment
• All SLAs and client P&L targets met
• ManpowerGroup's Standards adhered to at all times

Experience, Behaviours and Competencies

• Knowledge of industry trends, market dynamics, and competitive landscape. Industry-specific experience and expertise are highly valued.
• Prior experience in client management or account management is essential
• Highly effective communicator at all levels, instilling confidence in your experience and authority as an expert
• Able to recognise potential revenue streams and develop those business opportunities
• Experience in leading and managing complex teams, setting strategic direction, and driving results through effective coaching, people management and leadership
• Experience managing senior stakeholders through various communication methods
• Ability to negotiate with and influence key decision makers
• Ability to create and drive effective and innovative sourcing channels with a pro-active approach to identify and attract key talent
• Ability to understand, analyse, and interpret business requirements and information i.e. demand plans, attraction channels, market insights
• Target driven and results focused
• Experience of managing complex situations through to resolution
• Able to liaise at a high level and be positive, decisive, driven and forward thinking
• Understands the SLA's and KPIs and experience in driving a team to achieve.
• Highly self-motivated and able to self-manage
• Deep understanding or ability to develop a deep understanding of all ManpowerGroup business lines and products

Career Level Identifiers

Accountability - Accountable for ensuring high levels of client satisfaction and driving client retention. Accountable for financial and delivery results that impact the brand in the medium to long term. Responsible for development of senior managers.

Interaction - Tailoring interactions to the specific needs and preferences of each client, ensuring a personalised and customised approach. Effective persuasive communication strategies to expertly manage divergent audiences and resolve conflict.

Impact - Translates brand strategy into plans for management team, guiding their execution, Understanding and addressing both client and team needs, providing exceptional service, and exceeding expectations, contributing to building long-term client loyalty and advocacy.

Problem Solving - Resolves complex issues which may need conceptual thinking to understand the issues and their implications. Solutions may need to be devised based on limited information requiring a longer term view and considering multiple perspectives.

Knowledge and Application - In depth knowledge of the industry trends, market dynamics and competitive landscape and the ability to identify new business opportunities within existing client accounts. Guides development of new policies and ideas across the business partner teams.

Our Standards

Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best.

Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others.

Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.

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