ERP System Trainer

About Dalkia in the UK:

Jointly owned by EDF and Dalkia, we are a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services.

We leverage the strength of our Group, without losing the personability of a smaller business. We are a people-first culture. In fact, our customers tell us that we build the best people and customer relationships in the business.

With an annual turnover of over c.£600m, c. 4,000 employees and a diverse and inclusive ethos, we are proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements.

With c 80 employees, the Dalkia group centre has HR, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. We provide technical expertise, governance, policy, guidance, and support to the business units to provide a high-quality service to their own people and their clients. Roles in the centre work closely with Executive team to shape and deliver our strategic goals but also partner with the business functions to embed the values, behaviours, and strategic ambitions.

Summary of the role:

As our ERP Trainer you will be an integral part of the ERP Compliance and Support team and wider Business Systems department. You will need excellent communication and organisation skills, with the ability to deliver a wider range of training topics to all levels within a Group organisation. An enquiring mind to gain an understanding of policies and procedures across multiple functional departments. A self-motivated individual, you will need to manage your time to deliver on competing priorities. This is a terrific opportunity for an ambitious and enthusiastic candidate to progress their career in IT, specialising in business process and training.

Responsibilities:

• Design and Develop a group wide ERP system training programme, incorporating new starter inductions through to functional training and refreshers.
• Functional training to include, Finance, Commercial, Procurement and administration support.
• Deliver BC software training, both in person and virtually.
• Develop training manuals, user guides and online learning modules
• Review user competence in the system, identifying areas for improvements and/or risks.
• Incorporate new functionality, modifications to business process and or/compliance into training provision.
• Implementation of a feedback loop to support continuous improvement and uptake in use of the system whilst maintaining standardisation across the Group.
• Assist the business units within the Group to understand and use the ERP system effectively.

Behaviours and competencies

• Analytical – ability to review and examine different processes, practices, and data alongside analysing their success and effectiveness.
• Attention to Detail – strong attention to detail.
• Business Knowledge – a sound understanding of business and departmental functionality and deliverables.
• Communication – able to adapt style and approach to enable a diverse audience to connect with the messages and understand the purpose, both verbally and in writing.
• Collaboration – working collaboratively across all departments and businesses within the Group.
• Empathy and compassion – People First always
• Discretion and ethics – mature attitude to managing confidential and sensitive information.
• Integrity – Build trust with colleagues, demonstrating dependability and respect.
• Risk Management – is aware of the impact on risk to the business and applies the necessary controls.
• Initiative: Proactively takes ownership of tasks while looking for opportunities to improve
• Accountability: Takes responsibility for tasks and ensures accuracy and compliance
• Customer Service Orientation: Shows a customer-centric approach to delivering services, providing timely and helpful support to Dalkia employees.
• Team Player: Ability to collaborate and work as part of a team and across the organisation.

Skills and experience:

Proven work experience as an ERP Trainer or similar role

Excellent knowledge of modern ERP systems, ideally Business Central or Dynamics NAV.

Experience in creating training programs and materials

Strong communication skills and presentation skills

Be able to demonstrate advanced, firsthand knowledge of utilising Microsoft products (O365) including Sharepoint

The ability to multitask and prioritise workload, while maintaining efficiency and quality of work